Service Supervisor

Everon; Fort Myers (FL); On-site; USD 95,000 - 140,000; Full time

Job summary

Everon in the United States is seeking a capable leader to oversee the Commercial Service workforce, planning, implementing, and managing the activities of the team.

The role centers on meeting gross profit objectives through field productivity, scheduling, and cost control while supervising staffing and deployments to maximize profit. Proposals for clients and resource planning are key tasks.

Qualifications

• 4 year degree required. Master’s Degree preferred.
• 5 – 7 years of business experience in sales and/or operations with field leadership experience preferred.
• Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.

Responsibilities

• Plan, implement, and manage the Commercial Service workforce.
• Ensure the group meets gross profit objectives through field productivity, scheduling, billings, and cost control.
• Supervise deployment, materials purchasing, and coordination to maximize profit.
• Supervise indirect costs and expenses below budget.
• Provide sales support to keep service field technicians productive.
• Prepare proposals for potential clients.
• Set realistic schedules to maximize resource utilization and timely task completion.
• Direct coordinate activities to generate sales at or above company standards.
• Determine staffing requirements, interview, hire, and develop employees; conduct performance reviews.
• Prepare budgets and manage revenues/expenses; drive new customer acquisitions; document results.
• Authorize expenditures per policy.

Skills

Org effectiveness

Finance basics

Employee relations

Leadership

Travel

Stakeholder influence

Education

Bachelor's degree

Master's preferred

Job description

Company Overview:

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:

Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.

Duties and Responsibilities:

• Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.


• Ensures the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.


• Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.


• Supervises all indirect cost and expense below budget levels.


• Accomplishes all commercial Service work within client and company agreed parameters.


• Provides timely and adequate sales support to ensure service field technicians are fully productive.


• Responsible for preparing proposals for potential clients.


• Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.


• Direct coordinate activities of work force to generate sales at or above company standards.


• Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.


• Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and manage and prepare reports to document results.


• Authorize all expenditures handled directly by the department in adherence to company policy.


• May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.


• Other duties as assigned.

Qualifications - External

Education/Certification:

• 4 year degree required. Master’s Degree preferred.

Experience:

• 5 – 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.

Skills/Requirements:

• Knowledge and experience in organizational effectiveness and operations management.


• Knowledge of financial and accounting principles and practices.


• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.


• Superior leadership & supervisory skills, excellent time management, planning, and forward-thinking skills.


• Must demonstrate ability to work with and influence peers and management.


• Expert familiarity with applicable codes (i.e., NFPA 25 and NFPA 72).


• Available for travel, which may include nights and weekends to accommodate customer’s schedule.


• Physical requirements may include but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.


• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.