Service Coordinator

Acme Tools; Grand Forks (ND); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Work-Life Balance

Professional Development Training

Competitive Pay & Annual Performance-Based Increases

Generous PTO plan

Paid Holidays

Maternity Leave

Community Involvement Opportunities

Generous Employee Discounts

Job summary

Acme Tools is seeking a Service Coordinator in Grand Forks, ND. The role involves staging equipment for service technicians, loading and unloading customer equipment, and ensuring the maintenance of a clean workspace. Successful candidates will have good communication skills, the ability to multi-task, and some mechanical knowledge. Employees enjoy work-life balance, competitive pay, generous PTO, insurance plans, and supportive work environment. A drug screen and background check are required.

Qualifications

• Good communication skills are necessary for effective collaboration.
• Ability to multi-task and manage equipment staging for efficiency.
• Basic mechanical knowledge to assist in minor repairs.
• Well-organized to maintain a clean and efficient work environment.

Responsibilities

• Stage equipment for service technicians to improve efficiency.
• Load and unload customer equipment during pickups.
• Prepare the triage process for equipment service.
• Inspect, clean, and maintain tools and equipment used.
• Collaborate with service and other departments for teamwork.

Skills

Good communication skills

Ability to multi-task

Basic mechanical knowledge

Well organized

Job description

Job Title: Service Coordinator

Your Responsibilities Include:

• Stage equipment for service technicians throughout the day to improve efficiency.
• Load and unload customer equipment during pickups and drop-offs.
• Prepare the triage process for both morning and afternoon.
• Check in equipment and tag with ribbon.
• Assist in evaluating off-rent rental equipment.
• Thoroughly clean equipment before it enters or leaves the service department (based on shop needs).
• Sharpen blades and fix tires as needed.
• Maintain an orderly and clean work area, including collecting and disposing of trash.
• Inspect, clean, and maintain all tools and equipment used.
• Follow all safety and security procedures, report unsafe conditions, and use equipment properly.
• Demonstrate accuracy and thoroughness, promoting and ensuring quality standards.
• Report hazards or faulty equipment to Service Management.
• Collaborate with the service department and other departments to foster a team-oriented environment.
• Respond promptly to team members’ needs to support service department profitability and customer satisfaction.
• Meet with Service Management regularly to discuss priorities, changes, and areas for improvement.
• Perform minor repairs or services needs to optimize technicians' time.
• Contribute to building a positive team spirit and upholding company values.
• Take on related responsibilities and tasks as directed.
• Bring a positive attitude to work each day.

You’ll Enjoy Our:

• Work-Life Balance
• Professional Development Training
• Competitive Pay & Annual Performance-Based Increase Opportunities
• Generous PTO plan that starts accruing on day 1!
• Paid Holidays – we are closed the 6 major holidays of the year
• Maternity Leave (partially paid through company paid short-term disability!)
• Work environment where everyone strives to do their best work and can see their impact on the company
• Community Involvement Opportunities
• Generous Employee Discounts

We Also Provide:

• Various Medical, Dental, & Vision Insurance Plans to Fit Any Lifestyle & Family
• Supplemental Health Insurance Add-On Programs
• Medical & Dependent Care Flexible Spending Accounts
• 100% Company Paid Short- & Long-Term Disability Insurance
• 401(k) Program & Company Matching
• 100% Company Paid Life Insurance

You’ll Need:

• Good communication skills
• Ability to multi-task
• Basic mechanical knowledge
• Well organized

We’d Love if You Have:

• Mechanical experience

*Employment offers are contingent on a drug screen and background check.

Acme Tools is an equal opportunity employer.