Service Supervisor

Corvant; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Corvant in Kentucky seeks a Commercial HVAC Service Supervisor to lead field operations, manage staffing, and ensure on-time, within-budget project delivery across data centers, healthcare, and industrial facilities.

You will supervise Outreach staff, coordinate with sales, train technicians on new processes, and maintain safety standards while delivering exceptional customer service.

Qualifications

• Verified leadership skills.
• Basic understanding of finances and margin management.
• Basic understanding of controls and self-awareness of technical limitations.
• Available for after-hours and weekend support.
• Liaison for the office and management, driving expectations.
• Acting as the main communication link between field and office.
• Proven experience in supervising field operations.
• Proficiency in MS Office (Outlook, Word, Excel).
• Ability to work in different environmental conditions.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Sound knowledge of contract terms and pricing.
• Ability to understand issues and resolve/address strategically.
• Aptitude to work in field and office environments for extended periods.
• Adapt to frequently changing priorities.

Responsibilities

• Provide leadership and support at the field level in assigned territory.
• Supervise Outreach staff, including performance, disciplinary procedures, and compliance.
• Provide regular reporting on performance and issues.
• Train existing Technicians on changing processes, procedures, and technologies.
• Support new employees through training and future development.
• Manage technical issues and labor needs of the area.
• Site visits when needed.
• Identify and fill staffing needs in the assigned area.
• Ensure all technicians have had safety training and proper PPE.
• Address customer concerns and complaints.
• Timeliness of data collection and quality checks.
• Work with local sales staff on new and existing customer opportunities.
• Successfully executing projects and keeping jobs within budget and on time.
• Communicate timely with management and the sales team on issues.
• Work with CSR on scheduling and call assignments.
• Ordering and scheduling delivery of all equipment for projects.
• Ensure field techs have stock and fleet maintenance in territory.
• Inspect all assigned vehicles and equipment for cleanliness and maintenance.
• Participate in interviewing and selection for new hires.
• Submit reports on incidents, accidents, injuries, exposures.

Skills

Leadership

Communication

Customer service

MS Office

Financial awareness

Controls knowledge

Field/office flexibility

After-hours support

Education

High school diploma

Bachelor’s degree or PM Certification preferred

Tools

MS Office

Job description

Description

Corvant About Us: At Corvant, we provide specialty HVAC, plumbing, and mechanical services to mission-critical commercial and industrial environments. Our teams support essential facilities across data centers, healthcare, manufacturing, logistics, and education. We deliver end-to-end solutions across the facility lifecycle, including design, prefabrication, installation, controls integration, and ongoing service. As one of the fastest-growing platforms in our space, we are focused on operational excellence, technical expertise, and building a high-performing team.

Description

The Commercial HVAC Service Supervisor is responsible for providing leadership and operational support within their assigned territory. This role oversees technical issues and labor needs in the area while ensuring the timely resolution of customer concerns and maintaining high standards of service delivery.

Requirements

Job Responsibilities (List is not inclusive)

• Provide leadership and support at the field level in assigned territory.
• Supervise Outreach staff, including performance, disciplinary procedures, and compliance.
• Provide regular reporting on performance and issues.
• Training existing Technicians on changing processes, procedures, and technologies
• Supporting new employees through training and future development
• Manage technical issues and labor needs of the area.
• Site visits when needed.
• Identify and fill staffing needs in the assigned area.
• Ensure all technicians have had all safety training and proper PPE to complete work and comply with all regulations.
• Address customer concerns and complaints.
• Timeliness of data collection and quality checks
• Work with local sales staff on new and existing customer opportunities.
• Successfully executing projects and keeping jobs within budget and on time
• Communicate timely with management and the sales team on any issues concerning department staff or operation.
• Work with CSR on scheduling and call assignments
• Ordering and scheduling the delivery of all equipment needed for the project.
• Make sure field techs have proper stock maintained in the assigned territory.
• Make sure the fleet is maintained in the assigned territory.
• Inspect all assigned vehicles and equipment for cleanliness and general maintenance.
• Participate in the interviewing and selection process as needed for new hires.
• Submit reports on all incidents, accidents, work-related injuries, and exposures in a timely manner.

Required knowledge, skills, and abilities

• Verified leadership skills.
• Basic understanding of finances and margin management
• Basic understanding of controls and self-awareness of technical limitations.
• Available for after-hours and weekend support. Not negotiable; expected they answer the phone all the time or reply promptly.
• Liaison for the office and management. Drive expectations of the managers
• Acting as the main point of communication between the main field and the office.
• Proven experience in supervising field operations.
• Proficiency in MS Office (Outlook, Word, Excel).
• The ability to work in different environmental conditions.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Sound knowledge of contract terms and pricing.
• Ability to understand issues and resolve/address strategically.
• The aptitude to work in both field and office environments for extended and or irregular periods of time.
• Be able to adapt to frequently changing priorities.

Education and Experience

• High school diploma required; Bachelor’s degree or a Project Management Certification Preferred.
• 5 years of supervisor experience is required.

Physical requirements

• Required to stand, walk, and sit.
• Talk or hear, both in person and by telephone
• Use hands to finger, handle, or feel objects or controls
• Reach with hands and arms.
• Regularly required to stoop, kneel, bend, crouch, and lift up to 50 pounds.

SVCOPS