Service Supervisor

Tom Thumb Supermarket; Mesquite (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly wages

Early wage access

Employee discounts

Health & 401k benefits

Paid time off

Career development

Inclusive work culture

Job summary

Albertsons Companies is seeking a Service Supervisor to lead the front-end team and ensure outstanding customer service and efficient store operations.

You will direct cashiers, service desk staff, and related roles, while upholding safety and policy compliance in a fast-paced environment.

Qualifications

• Retail frontline leadership experience preferred.
• Strong customer service focus and communication.
• Ability to coach and motivate team members.

Responsibilities

• Lead front-end cashiers, courtesy clerks, and service staff to deliver exceptional service.
• Oversee daily front-end operations, including registers and customer transactions.
• Monitor cashier productivity and ensure adherence to procedures.

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Purpose

The Service Supervisor supports the daily operation of the front-end department by providing leadership and direction to cashiers, courtesy clerks, customer service associates, and other service team members. This position helps ensure exceptional customer service, efficient store operations, compliance with company policies, and achievement of operational goals. The Service Supervisor serves as a leader on duty and assists with resolving customer concerns while maintaining a safe, clean, and welcoming environment.

Key Responsibilities

Customer Service & Leadership

• Deliver exceptional customer service and promote a customer-first culture.
• Lead, coach, and motivate front-end associates to provide friendly, professional service.
• Resolve customer questions, complaints, and service issues promptly and professionally.
• Monitor checkout operations to minimize wait times and maximize customer satisfaction.
• Foster a positive and inclusive work environment.

Front-End Operations

• Oversee daily front-end activities, including register operations, service desk functions, and customer transactions.
• Monitor cashier productivity, transaction accuracy, and adherence to company procedures.
• Ensure adequate staffing levels and assist with break and meal scheduling.
• Authorize overrides, refunds, exchanges, rain checks, and other service transactions as needed.
• Coordinate front-end activities during peak business periods to maintain operational efficiency.

Cash Handling & Compliance

• Ensure compliance with cash handling procedures and company financial controls.
• Perform register audits, cash pickups, and till counts as assigned.
• Maintain accountability for front-end cash accuracy and security.
• Ensure associates comply with company policies, labor regulations, and safety standards.
• Support loss prevention initiatives and report suspicious activity.

Training & Development

• Train and onboard new front-end associates.
• Provide ongoing coaching, feedback, and performance support.
• Reinforce company standards, operational procedures, and customer service expectations.
• Assist leadership with identifying development opportunities for associates.

Store Operations Support

• Serve as manager-on-duty when assigned.
• Support store merchandising, stocking, recovery, and cleanliness efforts as needed.
• Assist with special promotions, seasonal events, and community engagement activities.
• Collaborate with department managers to support overall store goals and operational excellence.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

ACI Values

A copy of the full job description can be made available to you.