Service Supervisor

Oracle Elevator Holdco, Inc; Longwood (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Elevated Facility Services in Longwood, FL seeks a Service Supervisor to lead daily elevator maintenance and repair operations. The role involves allocating manpower, supervising technicians, and ensuring profitability while upholding safety and compliance with elevator codes.

The position requires travel and on-call rotation, working with branch leadership to meet customer needs and maintain service quality.

Qualifications

• 5 years: Supervisory experience in elevator service or related field.
• 2 years: Elevator service experience.
• Bachelor's degree in Construction Engineering or related field.

Responsibilities

• Supervise route technicians direction and training, and communicate company policies, procedures and objectives.
• Track technician time and verify hours daily.
• Administer safety program and perform safety audits; emphasize safety to all employees.
• Visit job sites and perform quality audits to ensure efficient, cost-effective route work.
• Identify issues that could affect reliability of customer equipment.
• Provide input to sales on scope of work and materials for bids; calculate labor and material costs.
• Coordinate with branch manager to address customer needs.
• Maintain up-to-date knowledge of federal, state, and local elevator codes.

Skills

Interpersonal Skills

Customer Service

Communication Skills

Managing Multiple Projects

Electrical Tools

Electrical Reading and Testing

Computer/Technical Literacy

Organized

Multi-Tasking

Leadership/Management

Education

Bachelor's degree in Construction Engineering or related field

Tools

Electrical Tools

Testing Equipment

Computer Literacy

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Locations

Showing 1 location

Longwood, FL 32750, USA

• Elevator Service
• Full-Time
• Requisition #: SERVI002173

Description

Elevated Facility Services:

Elevated is the fastest growing independent elevator services provider in the nation. We bring together the industry’s finest technicians to serve our customers in 58 markets across 22 states.

Each office within Elevated has local operations and staff dedicated to providing a superior standard of service, and now benefits also from a world-class corporate infrastructure, state-of-the-art facilities, and superior training and support for our workforce.

What to Expect:

The ServiceSupervisor is responsible for the daily activities of maintenance and repair operations. The ServiceSupervisor will assist in allocating manpower and improving the profitability of maintenance and repair jobs.

Duties/Responsibilities:

• Supervise Route Technicians direction and training, and communicating company policies, procedures, and objectives.
• Tracking technician time and verification of hours daily.
• Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that route work is being completed efficiently and in a cost-effective manner.
• Identify issues that could potentially affect the overall reliability of customer’s equipment.
• Uses Company reporting review route management and callbacks.
• Make necessary changes to improve profitability.
• Provide technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Work with branch manager to address customer’s needs.
• Maintains up-to-date knowledge of all federal, state, and local elevator industry code requirements.
• Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Manages the elevator repair process and ensures repairs are completed in an efficient and cost-effective manner.

Attributes:

• Thorough knowledge of the elevator industry and general management methods within the elevator industry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with abstract and concrete variables.
• Ability to collaborate with technicians with varying skill levels to help them grow.
• Must be available to travel and work on call on a rotational basis.

Requirements:

• Ability to troubleshoot and diagnose issues with elevator equipment of different manufacturers.
• Extensive industry and management experience

Elevated is an Equal Opportunity Employer. We value diversity and encourage applicants of all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Qualifications

Skills

Required

Advanced

Interpersonal Skills Advanced

Customer Service Advanced

Communication Skills Advanced

Preferred

Some Knowledge

Managing Multiple Projects Intermediate

Electrical Tools Intermediate

Electrical Reading and Testing Equipment Intermediate

Electrical Intermediate

Computer/Technical Literacy Intermediate

Organized Intermediate

Intermediate

Multi-Tasking Intermediate

Leadership/Management Skills Intermediate

Behaviors

Required

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Leader : Inspires teammates to follow them

Motivations

Required

Self-Starter : Inspired to perform without outside help

Goal Completion : Inspired to perform well by the completion of tasks

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Financial : Inspired to perform well by monetary reimbursement

Education

Preferred

Bachelors or better in Construction Engineering or related field.

Bachelors or better in Engineering or related field.

Experience

Preferred

5 years: Supervisory

2 years: Elevator Service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.