Service Supervisor

Cintas Corporation; Grand Rapids (MI); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Disability, life and AD&D insurance

Paid time off and holidays

Career development opportunities

Job summary

Cintas Corporation seeks a Service Supervisor to lead the customer-facing service team both on route and in-house. You will supervise the team delivering customer service, sales and pick-up/delivery, while hiring, training and developing staff to ensure top service and quality.

This role requires DOT compliance and leadership in a middle-management capacity. The position involves driving a company vehicle between customer sites and overseeing route efficiency and driver compliance, with focus on

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Must meet DOT regulations for driving a vehicle over 10,000 lbs; active driver’s license required.

Responsibilities

• Supervise the service team on route and in-house operations.
• Hire, train, develop and evaluate the service team for performance and quality.
• Drive a company vehicle to customer sites and assist with lifting and walking.
• Maintain strong customer relationships and handle renewals of contracts.

Skills

Customer service

Sales experience

Team supervision

Route planning

Education

High School Diploma/GED

Bachelor’s degree preferred

Job description

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Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervisingthe service team who provides customer service, salesand the pick-up and delivery of products to our customers; hiring, training, developingand evaluating the service team to ensureCintas customers receive the highest level of customer service and product quality in the most efficient manner;driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts.This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability.

Skills/Qualifications

Required

• High School Diploma/GED; Bachelor’s degree preferred

Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT)or Provincial requirementsfor driving a regulated vehicleweighing more than 10,000 lbs.In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:

• Have an active driver's license
• Be at least 21 years of age
• Obtain a DOT medical certification
• Provide documentation regarding their previous employment

Preferred

• Experience working in a sales related role
• Customer service experience, preferably in an industrial or service industry
• Training or instructor experience

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service

Organization: Rental

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift

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Nearest Major Market: Grand Rapids

Job Segment: Manager, Compliance, Management, Legal