Service Specialist/Receptionist

Opensity Solutions LLC; Austin (TX); On-site; USD 28,000 - 31,000; Full time

Job summary

Opensity Solutions LLC in Austin, TX is seeking a Receptionist / Office Services Associate to support our client's Austin office. The role combines front desk duties with workplace operations, requiring a service-oriented, organized, and dependable individual who can learn and grow beyond traditional reception tasks. Location: Austin, TX.

Pay: 20-22.50 per hour. Schedule: Monday–Friday, 8:00 AM–5:00 PM. Ideal candidate is capable of multitasking, maintaining a welcoming environment, and

Qualifications

• Professional appearance, demeanor, and communication skills.
• Strong customer service and hospitality mindset.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced office environment.
• Dependable, accountable, and committed to following through on assigned tasks.
• Comfortable interacting with employees, visitors, vendors, and leadership.
• Ability to work independently and collaboratively.
• Positive attitude and willingness to learn new processes and responsibilities.
• Adaptability to changing workplace needs and priorities.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Responsibilities

• Reception & Visitor Experience: Provide front desk coverage and manage daily reception operations. Greet employees, clients, visitors, and vendors professionally. Coordinate visitor registration, badge issuance, and guest access. Monitor and respond to incoming phone calls and emails. Maintain a welcoming, organized, and professional reception environment.
• Workplace & Office Services: Support conference room readiness, meeting setups, and hospitality arrangements. Coordinate vendor visits, deliveries, and workplace service requests. Monitor office supplies and inventory levels. Assist with office moves, seating requests, and workspace readiness. Support general office services and workplace experience activities.
• Administrative & Operational Support: Coordinate Certificates of Insurance (COIs) following appropriate training. Assist with vendor access requirements and related documentation. Support workplace communications and administrative requests. Track routine operational tasks and follow through to completion. Escalate workplace issues appropriately and follow established procedures. Assist with special projects and additional operational responsibilities as assigned.

Skills

Customer service

Hospitality mindset

Organization

Multitasking

Communication

Dependability

Independence

Teamwork

Adaptability

Physical ability

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

We are seeking a professional, adaptable, and hospitality-driven Receptionist / Office Services Associate to support our client's Austin office. While reception and hospitality are core responsibilities, this is not a front desk-only position. The role supports a variety of workplace, administrative, and operational functions as business needs evolve. The ideal candidate is service-oriented, organized, dependable, and willing to learn new responsibilities. Wipro is looking for someone who can grow into a well‑rounded workplace support resource and contribute beyond traditional reception duties.

Location: Austin, TX

Pay: 20-22.50hr

Schedule - Monday–Friday, 8:00 AM–5:00 PM

Core Responsibilities

Reception & Visitor Experience

Provide front desk coverage and manage daily reception operations. Greet employees, clients, visitors, and vendors professionally. Coordinate visitor registration, badge issuance, and guest access. Monitor and respond to incoming phone calls and emails. Maintain a welcoming, organized, and professional reception environment.

Workplace & Office Services

Support conference room readiness, meeting setups, and hospitality arrangements. Coordinate vendor visits, deliveries, and workplace service requests. Monitor office supplies and inventory levels. Assist with office moves, seating requests, and workspace readiness. Support general office services and workplace experience activities.

Administrative & Operational Support

Coordinate Certificates of Insurance (COIs) following appropriate training. Assist with vendor access requirements and related documentation. Support workplace communications and administrative requests. Track routine operational tasks and follow through to completion. Escalate workplace issues appropriately and follow established procedures. Assist with special projects and additional operational responsibilities as assigned.

Required Qualifications

• Professional appearance, demeanor, and communication skills.
• Strong customer service and hospitality mindset.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast‑paced office environment.
• Dependable, accountable, and committed to following through on assigned tasks.
• Comfortable interacting with employees, visitors, vendors, and leadership.
• Ability to work independently and collaboratively.
• Positive attitude and willingness to learn new processes and responsibilities.
• Adaptability to changing workplace needs and priorities.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Preferred Qualifications

• 1–2 years of experience in office services, reception, hospitality, workplace operations, or customer service.
• Experience supporting conference rooms, meetings, and workplace events.
• Familiarity with visitor management, vendor coordination, and office inventory processes.
• Previous experience in a corporate or professional office environment.
• Experience providing administrative or operational support beyond traditional reception responsibilities.

Equality & Inclusion

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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