Service Specialist - Part-Time

Alliance-Bank; Sulphur Springs (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

Alliance Bank is seeking a Service Specialist - Part-Time in Sulphur Springs, TX. The role covers 25–30 hours per week with a Monday–Friday 12pm–6pm schedule. Local candidates within 25 miles are encouraged to apply.

You will handle basic customer account transactions while delivering prompt, friendly service and promoting bank products. Ideal candidates have a High School diploma, banking or customer service experience, and strong multitasking abilities.

Qualifications

• High School diploma or equivalent.
• English reading/writing; bilingual helpful.
• 1 year banking or related field experience.
• 1 year of customer service or cash handling experience.
• Ability to handle multiple tasks and adapt to changes.
• Knowledge of Alliance Bank policies and products.
• Ability to lift up to 50 pounds.

Responsibilities

• Actively sell and cross-sell bank services.
• Provide prompt, courteous service.
• Process customer transactions with accuracy (cash checks, deposits, transfers, loan payments, etc.).
• Activate debit cards and assist with safe deposit box entries.
• Balance cash and checks at end of shift.
• Learn and perform Relationship Banker duties as needed.
• Stay updated on Alliance Bank policies and procedures.
• Attendance and punctuality are required.

Skills

Customer service

Cash handling

Communication skills

Multitasking

English proficiency

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Specialist - Part-Time

4 days ago Requisition ID: 1010

Part-Time Schedule: Candidate will work 25 - 30 hours per week; availability should be Monday through Friday from 12pm - 6pm.
This position is open to local candidates only, within a 25-mile radius of Sulphur Springs, Texas.

POSITION PURPOSE

This position processes a variety of basic customer account transactions and provides prompt, courteous, and friendly service. This employee offers the customer the highest degree of service and promotes all Alliance Bank’s products and services.

SKILLS, KNOWLEDGE, AND PHYSICAL REQUIREMENTS

• High School diploma or equivalency.
• Ability to read, write, and speak the English language, bilingual helpful.
• One (1) year experience in banking or job related field or a combination of education and experience providing equivalent knowledge.
• One (1) year of customer service or cash handling experience.
• Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.
• Ability to prioritize own tasks and responsibilities to ensure that excellent service to our customers is accomplished before most administrative functions are processed.
• Ability to handle multiple tasks within a prescribed time period and adapt to frequent or unexpected changes in work responsibilities or processes.
• Ability to operate basic office equipment including a PC with job related software.
• Ability to handle bank and customer transactions with a high level of confidentiality.
• Ability to stand, bend, stoop, squat, and kneel.
• Knowledge of state and federal regulations.
• Knowledge of Alliance Bank’s loan policies and procedures.
• Knowledge of Alliance Bank’s products and services.
• Schedules are prepared based on business need and subject to change at any time. This may include the need for evenings, weekends, or holiday coverage.
• Repetitive movement of finger, wrist, and hand.
• Ability to lift up to 50 pounds.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Personify Alliance Bank’s mission statement of The best in all we do.

• Actively sell and cross-sell bank services.
• Provide prompt, courteous, and friendly service.
• Provides professional services to the bank’s customers by prompt acknowledgment of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image.
• Accurately and efficiently complete customer transactions, including but not limited to:
• Cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, TT&L deposits, redeeming bonds, cash advances, cashier’s checks, gift cards, and money orders
• Activate and pin debit cards
• Safe deposit box entry and payments
• Change of address requests
• Balance cash and checks against computer records at end of shift
• Ability to learn the role of Relationship Banker and perform that role in a frontline or back up capacity as needed.
• Keep updated on all Alliance Bank policies and procedures pertaining to this position.
• Attendance and punctuality a must.

This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. The incumbent will be required to follow any other instructions and to perform any other job-related duties.