Service Specialist, Building Automation

Dac Inc; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the HVAC industry is hiring a Service Specialist in Houston. The role involves troubleshooting, customer service, and project installations, requiring an associate degree in Electronics and expertise in mechanical systems. Strong communication and problem-solving skills are essential for success in this dynamic position.

Qualifications

• Preferred experience in construction environment.
• Thorough understanding of HVAC and refrigeration systems.
• Exceptional customer service under pressure.

Responsibilities

• Respond to customer service calls and diagnose issues.
• Complete detailed service reports for invoicing.
• Communicate with team to enhance operations.

Skills

Customer Focus

Troubleshooting

Communication

Education

Associate degree in Electronics

Job description

Description

Service Specialist Position Responsibilities

• Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a variety of systems for more complicated problems; installs small projects as necessary.
• Identifies and resolves problems for most types of service calls.
• Completes accurate and detailed service reports for customer and DAC in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation, and/or database management and manipulation.
• Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Provides technical support to end users and team members when applicable.
• Communicates with and works with the other members of the team consistently to improve overall operations of the Service Department and company.

Requirements

Service Specialist Qualifications

• Associate degree in Electronics preferred.
• Experience in the construction environment preferred.
• Excellent written and verbal communications.
• Thorough understanding of commercial HVAC mechanical, refrigeration and building systems.
• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Programming skills and proven ability to troubleshoot problems and look for solutions.