Service Specialist 2

Convergint Technologies LLC; Sharon (MA); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Paid time off starting at 13 days

Medical, Dental & Vision

Life insurance & Disability

401K Matching

Tuition reimbursement

Vehicle reimbursement or company car

Parental leave

Cell phone reimbursement

Job summary

Convergint is looking for a Security Service Technician to service and support customers, respond to service calls, and help with small projects. You will work with a team that values growth, accountability and world-class service, with opportunities to develop as Convergint grows.

You will need 3–5 years of experience in access control and security systems, a valid driver's license, and ability to travel locally. The role offers diverse benefits and a competitive hourly rate.

Qualifications

• Education: High School/GED or equivalent.
• 3–5 years servicing, integrating, and programming access control systems.
• Preferred: field service CCTV experience.
• Experience with access control platforms: AMAG, Lenel, Genetec, CCURE/S2.
• Intrusion experience: DMP or Bosch.

Responsibilities

• Respond to service calls and maintenance for security systems.
• Diagnose, repair, and replace defective parts.
• Install and configure access control and CCTV projects.
• Complete detailed service reports for invoicing and cost tracking.

Skills

Customer service

Technical troubleshooting

Driving

Self-starter

Education

High School/GED

Tools

AMAG

Lenel

Genetec

CCURE/S2

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service. Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects. Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company. Responsible for primarily performing preventative maintenance for installed systems that are typically less complex. Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects. Performs other duties and responsibilities as requested or required.

What You'll Need

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted. Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems. Solid programming skills and proven ability to troubleshoot problems and look for solutions. Must be a self-starter and work well with direct supervision. Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper). A valid driver's license with a clean driving record. Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

• Education: High School/GED or equivalent experience
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems
• Preferred Experience: (but not required): Relevant field service CCTV experience
• Milestone / Genetec Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
• Intrusion experience: DMP / Bosch

Hourly Rate $35-42/HR USD. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.