Service Specialist 2

Convergint Technologies LLC; Mount Laurel Township (NJ); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

Paid holidays & PTO starting at 13+1

Medical, Dental & Vision

Life insurance & disability

Wellness program

401K matching

Tuition reimbursement

Company vehicle or reimbursement

CSR day

Cell phone reimbursement

Parental leave

Job summary

Convergint is seeking a full-time Security Service Technician in New Jersey to service and support customers, respond to service calls, and handle small projects. You’ll join a team that values growth, integrity, and customer-first culture, with opportunities to advance as Convergint expands.

The role demands 3–5 years in servicing, integrating, and programming access control systems, plus CCTV/Intrusion experience.

Qualifications

• Customer focus and ability to work under pressure.
• Technical skills related to fire alarm or electronic security systems.
• Strong troubleshooting abilities and problem solving.
• Self-starter who can work with or without supervision.
• Mechanical and electrical aptitude with hand/tools.
• Valid driver’s license with clean record.
• Regular local travel to jobsites; some overnight travel may be required.
• 3–5 years servicing, integrating, and programming access control systems.
• Experience with CCTV/access control/intrusion systems (Milestone/Genetec/Avigilon; AMAG/Lenel/Genetec/CCURE/S2; DMP/Bosch) preferred.

Responsibilities

• Respond to routine and non-routine service calls and maintenance.
• Install projects as necessary and perform diagnostics and repairs.
• Troubleshoot problems and replace defective parts in equipment or software.
• Provide accurate service reports for invoicing and cost tracking.
• Assist with custom systems integrations and system upgrades when needed.
• Install, configure, and support network systems and equipment.
• Ensure compliance with regulations and safety policies.
• Collaborate with team members to improve operations.
• Perform preventative maintenance on installed systems.
• Support Customer Support Programs and small projects as required.

Skills

Customer focus

Technical troubleshooting

Self-starter

Problem solving

Valid driver’s license

Local travel

Overnight travel possible

Access control experience

CCTV/Access control/Intrusion tools

Tools

Milestone

Genetec

Avigilon

AMAG

Lenel

CCURE/S2

DMP

Bosch

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our amazing culture.

In this role, you will service and support existing customers by responding to service calls and carrying out Customer Support Programs and small projects business. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You’ll Do

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Actsas “our customer’s best service provider” at alltimes thereby ensuring Convergint is the customer’s first choice for service.

Respond to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.

Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

Identifies and resolves problems for many types of service calls including emergency and after‑hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.

Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.

May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.

May install, configure, and support a variety of network systems and equipment for assigned projects.

Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.

Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.

Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.

Work closely with other specialists to cross‑train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.

Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self‑starter and work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g. work with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis.
• Minimal overnight travel may be required.
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems.
• Preferred Experience: (but not required) Relevant field service CCTV experience: Milestone / Genetec / Avigilon; Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2; Intrusion experience: DMP / Bosch.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company.

Convergint is an Equal Opportunity Employer.

The Salary Range for this position is $29.71 - $44.56 per hour.

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.