Security Service Specialist 3 (Data Centers) - Denver, CO

Convergint Technologies LLC; Centennial (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid holidays

Vehicle reimbursement

Tuition reimbursement

Job summary

Convergint is seeking a Security Service Technician to service and support existing customers, respond to service calls, and handle maintenance and small projects. The role requires frequent travel to Cheyenne, WY, and involves diagnosing and repairing access control and electronic security systems while delivering excellent customer service.

You will install projects, complete service reports, and work with a dynamic team dedicated to growth and customer satisfaction.

Qualifications

• 5-7 years servicing, integrating, and programming access control systems.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis.

Responsibilities

• Respond to routine and non-routine customer service calls, maintenance calls, and emergency after-hours service.
• Diagnose, troubleshoot, repair, and replace defective parts; debug systems for routine problems.
• Install projects as necessary and ensure accurate service reports for invoicing and cost tracking.
• Complete detailed service reports to enable accurate invoicing and job cost tracking.
• Maintain strong troubleshooting skills to fix problems in malfunctioning equipment or software.

Skills

Customer focus

Technical troubleshooting

Communication skills

Self-motivation

Education

High School/GED or equivalent experience

Tools

Milestone

Genetec

AMAG

Lenel

CCURE

S2 Intrusion

DMP

Bosch

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. THIS ROLE WILL INVOLVE FREQUENT TRAVEL TO CHEYENNE, WY. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Act as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service. Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary. Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

What You’ll Need

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted. Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems. Advanced programming skills and proven ability to troubleshoot problems and look for solutions. Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper). Strong verbal, written and interpersonal communication skills. Strong organizational skills and the ability to handle multiple service needs simultaneously. Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel). To be a self-starter and work well with minimal supervision. A valid driver’s license with a clean driving record. Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: High School/GED or equivalent experience
• Minimum Experience: 5-7 years servicing, integrating, and programming access control systems
• Preferred Experience: (but not required): Relevant field service CCTV experience: Milestone / Genetec Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2 Intrusion experience: DMP / Bosch

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant. This posting is expected to remain open until 11/27/26 Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one

From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began S... values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.