Service Specialist

Global Business Transformation Solutions, LLC (GBTS); Minneapolis (MN); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Service Specialist to support a downtown Minneapolis law firm client. You’ll provide cross-functional service across mail, copy, reception, and hospitality, with a can-do attitude and adaptability to changing priorities.

Join a fast-paced environment where you’ll build broad expertise in client-facing operations, while contributing to smooth daily workflows and exceptional service delivery.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer service role preferred.
• Ability to multitask with strong attention to detail.
• Ability to resolve issues professionally and tactfully.
• Ability to lift or move 40 lbs or more.
• Ability to lift/carry packages on a wheeled cart up to 75 lbs.
• Ability to stand, walk, bend, kneel or sit for extended periods.

Responsibilities

• Handle mail metering, sorting, and distribution per schedule.
• Produce copies, prints, and scans per written instructions.
• Answer calls, greet visitors, and route to the correct contact.
• Coordinate and maintain conference rooms, kitchens, and supplies.
• Maintain copy room stock; assist with basic facilities tasks as needed.
• Support client operations to keep daily services running smoothly.

Skills

Customer service

Multitasking

Attention to detail

Professional communication

Physical stamina

Education

High School Diploma or GED

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

Bring your energy, flexibility, and passion for exceptional service to Opensity! Opensity is looking for a Service Specialist to join our team and make a meaningful impact supporting our downtown Minneapolis law firm client. This is a dynamic, hands‑on role for someone who thrives in a fast‑paced environment, enjoys variety, and takes pride in being the person others can count on. As a Service Specialist, you’ll become an integral part of our clients’ day‑to‑day operations, providing seamless support across a variety of service areas. You’ll have the opportunity to cross‑train and build expertise in functions such a reception, hospitality, copy, mail, and other services based on client needs. No two days are exactly alike. You’ll be encouraged to approach every request with a “can‑do” attitude, adapt quickly to changing priorities, and deliver consistently high‑quality service. Whether you’re jumping in to help a teammate, supporting a client request, or keeping essential operations running smoothly, your flexibility and positive approach will make a difference.

Location

Minneapolis

Pay

19-22.40hr

Schedule

Monday-Friday (8-5pm)

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns

Qualifications & Requirements

• High School Diploma or GED
• 1+ work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Compensation

The Compensation is up to 21.50 USD per hour and may be eligible for an annual bonus. Actual compensation will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO) #INDHP

Equality and Inclusion

Opency is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opency provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Culture

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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