Service Specialist

Opensity solutions; Milwaukee (WI); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Annual bonus potential

Job summary

Opensity Solutions in Milwaukee, WI is seeking a Service Specialist to support our clients with mail, copy/print, hospitality, and reception duties.

You will manage mail flow, produce copy, answer calls, greet visitors, and help maintain conference rooms and kitchens, while coordinating basic facilities tasks. This full-time role offers a daytime schedule, a pay rate of $20–$21 per hour, and a benefits package. We value reliability, teamwork, and the ability to lift up to 40 lbs.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of Office Services experience (copy/print, mail, reception).
• Ability to lift or move 40 lbs and handle packages on a dolly.

Responsibilities

• Handle mail services, metering, sorting and distributing mail and packages.
• Produce copy, print, and scan projects according to instructions.
• Serve as receptionist, answer calls and greet visitors professionally.
• Coordinate hospitality of client conference rooms and common areas.
• Maintain inventory of kitchen and office supplies; organize and stock rooms.
• Assist with floor coordination and basic facilities tasks as needed.

Skills

Multitasking

Attention to detail

Professional communication

Customer service mindset

Education

High School Diploma or GED

Tools

Records management tools

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.Opensity Solutions is currently seeking a Service Specialist to join our team in Milwaukee, WI. A Service Specialist is part of a team that provides various administrative support services to our clients and may include digital mail, print/copy/scan, hospitality, shipping and receiving, or other services defined or outlined in Opensity’s service agreement with the client.Location: Milwaukee, WIPay: 20-21/hourSchedule: Monday-Friday 8:00AM-5:00PMEssential Job ResponsibilitiesMail Services includes metering, sorting, and distributing mail and accountable packages per schedule (this includes digital mail procedures)Copy Services includes accurately producing copy, print, and scan projects per written instructionsReception includes answering incoming telephone calls and routing to the appropriate person, and greeting and announcing visitors in a friendly and professional mannerHospitality Services includes coordination and upkeep of client conference rooms, guest offices, common areas, and kitchens.Inspect and ensure that all rooms are clean, stocked with supplies, and ready for continual use.Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenanceFacilities Services may include hanging pictures, small office moves, cleaning services, and communication with key client contacts regarding building/equipment concerns.Ability to learn records management and reporting toolsQualifications & RequirementsHigh School Diploma or GEDMinimum of 2 years of work experience in Office Services (Copy & Print)Ability to multitask with attention to detailAbility to resolve issues with professionalism and tactAbility to lift or move 40 lbs. or greaterAbility to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.Ability to walk, bend, kneel, stand, or sit for extended periods of timePreferred Shift: 8:00 AM – 5:00 PM - ability to be flexible based on business needsCompensationThe compensation range for this role is $20.00-$21.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.BenefitsAll eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.