Service Site Manager

USTBC ABB Installation Products Inc.; United States; On-site; USD 110,000 - 180,000; Full time

Job summary

ABB is seeking a Resident Service Site Manager to oversee ABB MV drives and motors at a customer LNG facility in Portland, Texas. You will lead maintenance, diagnose complex issues, and coordinate outages while maintaining strong customer relationships and ensuring system reliability.

The role reports to the Field Service Leader and requires hands-on supervision, planning and technical guidance to drive performance and on-site safety.

Qualifications

• Bachelor's degree in electrical, mechanical or technical engineering.
• Minimum 5 years of relevant experience in field service or maintenance management.
• Ability to communicate with all levels from technicians to senior management.

Responsibilities

• Take ownership of performance and reliability of ABB MV drives and motors at the facility.
• Lead maintenance and troubleshooting of ABB equipment and diagnose complex issues.
• Plan and execute maintenance strategies, outages, and improvements with the customer.
• Provide expert recommendations on spare parts and system reliability.
• Deliver high-quality service reports and maintain stakeholder communication.

Skills

Electrical engineering

Mechanical engineering

Field service

Leadership

Communication

Education

Bachelor's degree in electrical, mechanical or technical engineering

Tools

MV drives diagnostics

Power electronics

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Field Service Manager

At ABB, we are dedicated to addressing global challenges through innovation, sustainability, and digital transformation.

As a Resident Service Site Manager, you will play a critical role in keeping vital industrial operations running at peak performance, directly contributing to the reliability of a major LNG facility. Under the direction of the Systems Service Leader, the Resident Service Site Manager works to ensure ABB systems operational stability on site. Duties include but are not limited to system optimization, emergency troubleshooting, and maintenance activities lead, for ABB Medium Voltage (MV) drives and motors.

This role is based full-time at a customer LNG facility in Portland, Texas. where the Site Manager / ABB Resident Representative is responsible for overseeing and coordinating the customer-ABB service requests, directing the diagnosis and resolution of technical issues, and ensuring that the ABB system operates at a high level of system reliability and customer satisfaction. This role emphasizes planning, supervision of technical operations and hands‑on emergency activities.

In this capacity, the Site Manager serves as the primary ABB representative, fostering strong customer relationships, ensuring alignment with contractual and operational objectives, and guiding customer maintenance personnel in the operations of advanced medium voltage drive technologies.

Location: Portland, Texas, USA (Onsite Resident - LNG Facility)

Work Schedule:

Rotational shift - 7 days on site, 12 hours shifts / 7 days off site

The work model for the role is : Onsite

This role is contributing to the Motion Service division in the US.

You will be mainly accountable for:

• Take ownership of the performance and reliability of ABB Medium Voltage (MV) drives and motors installed at the facility.
• Act as the main point of contact between the Customer and ABB. Lead maintenance and troubleshooting of ABB equipment and diagnose complex technical challenges to deliver effective and timely solutions
• Partner closely with the customer to plan and execute maintenance strategies, including outage planning and support. Provide expert recommendations on spare parts, system improvements, and long-term reliability
• Communicate effectively with customers, vendors, and all organizational levels, including senior management. Act as a trusted advisor, sharing knowledge, coaching others, and strengthening customer relationships
• Deliver clear, high-quality service reports and maintain strong communication across all stakeholders

Requirements:

• Bachelor's degree in electrical, mechanical or technical engineering field with a minimum of 5 years of relevant experience
• Valid driver's license
• Authorization to work in the United States
• Ability to communicate with all Level in the organization, from field technicians to senior management

Preferred:

• Previous site management experience
• Experience with Medium Voltage drives and power electronics
• Knowledge of motors, transformers, switchgear, and industrial communication protocols
• Ability to interpret electrical schematics, wiring diagrams, assembly drawings, and technical documentation

Work Environment & Physical Requirements

You will work in a dynamic industrial setting where no two days are the same. This role involves hands‑on interaction with advanced equipment and may include working at heights, in varying weather conditions, and around energized systems. Safety, awareness, and professionalism are essential at all times.

Location & Commitment

• Based full-time at a customer LNG facility in Portland, Texas
• Relocation (or residence within 30-minute commuting distance) required
• Rotational schedule: 7 consecutive 12-hour shifts followed by equivalent time off (7/7 rotation schedule)

Why ABB?

What's in it for you: We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Ready to Make an Impact?

If you're a hands‑on engineer who thrives on solving complex challenges and wants to be part of a global technology leader, we'd love to hear from you. Join ABB and help drive the future of energy and industry.

More about us:

ABB is an Equal Employment Opportunity and Aff

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or