Service Site Manager

BlackBerry Inc.; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid holidays

Employee discount

Job summary

ABB is seeking a Resident Service Site Manager to oversee ABB MV drives and motors at an LNG facility in Portland, Texas. You will coordinate maintenance, lead troubleshooting, and ensure high system reliability while managing customer relationships on site.

The role requires a bachelor’s degree in engineering and at least 5 years of relevant experience, with a focus on safety, planning, and effective communication across teams and leadership levels.

Qualifications

• Bachelor’s degree in electrical, mechanical or technical engineering.
• Minimum 5 years of relevant field-service experience.
• Ability to communicate with all organizational levels and stakeholders.

Responsibilities

• Take ownership of ABB MV drives and motors performance and reliability.
• Lead maintenance and troubleshooting of ABB equipment; diagnose complex issues.
• Plan maintenance strategies including outages and long-term reliability.
• Communicate with customers, vendors, and leadership; provide clear service reports.

Skills

Electrical engineering

Mechanical engineering

Field service

Education

Bachelor's degree in electrical/mechanical/technical engineering

Tools

Medium Voltage drives

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Field Service Manager__At ABB, we are dedicated to addressing global challenges through innovation, sustainability, and digital transformation. As a Resident Service Site Manager, you will play a critical role in keeping vital industrial operations running at peak performance, directly contributing to the reliability of a major LNG facility. Under the direction of the Systems Service Leader, the Resident Service Site Manager works to ensure ABB systems operational stability on site. Duties include but are not limited to system optimization, emergency troubleshooting, and maintenance activities lead, for ABB Medium Voltage (MV) drives and motors.This role is based full-time at a customer LNG facility in Portland, Texas. where the Site Manager / ABB Resident Representative is responsible for overseeing and coordinating the customer-ABB service requests, directing the diagnosis and resolution of technical issues, and ensuring that the ABB system operates at a high level of system reliability and customer satisfaction. This role emphasizes planning, supervision of technical operations and hands-on emergency activities.In this capacity, the Site Manager serves as the primary ABB representative, fostering strong customer relationships, ensuring alignment with contractual and operational objectives, and guiding customer maintenance personnel in the operations of advanced medium voltage drive technologies.Location: Portland, Texas, USA (Onsite Resident – LNG Facility)Work Schedule: Rotational shift – 7 days on site, 12 hours shifts / 7 days off siteThe work model for the role is: OnsiteThis role is contributing to the Motion Service division in the US.You will be mainly accountable for:Take ownership of the performance and reliability of ABB Medium Voltage (MV) drives and motors installed at the facility.Act as the main point of contact between the Customer and ABB. Lead maintenance and troubleshooting of ABB equipment and diagnose complex technical challenges to deliver effective and timely solutionsPartner closely with the customer to plan and execute maintenance strategies, including outage planning and support. Provide expert recommendations on spare parts, system improvements, and long-term reliabilityCommunicate effectively with customers, vendors, and all organizational levels, including senior management. Act as a trusted advisor, sharing knowledge, coaching others, and strengthening customer relationshipsDeliver clear, high-quality service reports and maintain strong communication across all stakeholdersRequirements:Bachelor’s degree in electrical, mechanical or technical engineering field with a minimum of 5 years of relevant experienceValid driver’s licenseAuthorization to work in the United StatesAbility to communicate with all Level in the organization, from field technicians to senior managementPreferred:Previous site management experienceExperience with Medium Voltage drives and power electronicsKnowledge of motors, transformers, switchgear, and industrial communication protocolsAbility to interpret electrical schematics, wiring diagrams, assembly drawings, and technical documentationWork Environment & Physical RequirementsYou will work in a dynamic industrial setting where no two days are the same. This role involves hands-on interaction with advanced equipment and may include working at heights, in varying weather conditions, and around energized systems. Safety, awareness, and professionalism are essential at all times.Location & CommitmentBased full-time at a customer LNG facility in Portland, TexasRelocation (or residence within 30-minute commuting distance) requiredRotational schedule: 7 consecutive 12-hour shifts followed by equivalent time off (7/7 rotation schedule)Why ABB?What's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.Ready to Make an Impact?If you’re a hands-on engineer who thrives on solving complex challenges and wants to be part of a global technology leader, we’d love to hear from you. Join ABB and help drive the future of energy and industry.More about us:ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employeesGo to myBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.#ABBCareers#RunwithABB#RunwhatrunstheworldBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.