Service Shop Foreman (Diesel) 2nd Shift

Truck Enterprises, Inc.; Richmond (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a renowned dealership as a Service Shop Foreman and lead a dedicated team in delivering exceptional service. This role focuses on supervising Service Technicians, ensuring quality control, and maintaining efficient operations within the service shop. With a commitment to teamwork and personal development, you will thrive in a progressive environment that values customer satisfaction and professional growth. If you are passionate about the automotive service industry and possess strong organizational and leadership skills, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

401(k) with Company Match

Paid Holidays

Vacation

Disability Plans

Voluntary Insurance Plans

Qualifications

• 5+ years experience in truck service field required.
• CDL license or ability to obtain one with a good driving record.

Responsibilities

• Assign and supervise tasks for Service Technicians.
• Perform quality control checks and provide training.
• Coordinate communication between Service Writer and Technicians.

Skills

Organizational Skills

Customer Service Skills

Mechanical Troubleshooting

Training Skills

Time Management

Education

High School Diploma or Equivalent

Job description

Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Co., a 37-location Kenworth and Isuzu truck dealership group, is looking for a Service Shop Foreman (2nd Shift) to join our Richmond, VA team.

Job Summary:

The primary function of the Shop Foreman is to assign, supervise, and verify the quality of the work performed by the Service Technicians.

** Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Duties and Responsibilities:

1. Maintain Service Shop capacity control and communicate capacity status throughout the day with Service Writer/Production Control.
2. Receive work orders from Service Writer and assign tasks to Service Technicians based on their skill level and the required time of completion.
3. Perform quality control checks on workmanship and provide technician training.
4. Coordinate communication between Service Writer and Service Technicians regarding services, repairs, costs, and timelines.
5. Control the actual time spent by Service Technicians on each service job, especially on flat rate jobs.
6. Manage the purchase, usage, and replacement of special tools and equipment.
7. Supervise janitorial maintenance of the Service facility.
8. Assist Service Writer, Service Manager, Production Control, and Warranty Administrator in their duties.
9. Maintain understanding of warranty policies and procedures of vendors and Kenworth.
10. Maintain training and experience with specialized materials, equipment, and safety techniques, attending training sessions as required.
11. Generate and maintain all work orders and repair orders, and assist customers in identifying needed services.
12. Coordinate customer contact regarding repairs, estimates, service appointments, authorizations, and inquiries.
13. Calculate and review labor charges on repair orders, and demonstrate the ability to close repair orders.
14. Ensure timely, courteous relations with service customers and analyze quality control reports.
15. Promote sales of labor, parts, and accessories during customer interactions.
16. Monitor open repair orders daily, troubleshoot delays, and resolve issues promptly.
17. Manage work-related injury reports and ensure proper medical treatment and reporting.
18. Assist in verifying open charge account status and update repair estimates accordingly.
19. Maintain friendly relationships with customers and employees, providing necessary assistance and information.

Qualifications:

• Minimum of five years experience in the truck service field.
• CDL license or ability to obtain one, with a good driving record.
• Strong organizational skills and ability to work under pressure.
• Ability to train mechanics and troubleshoot mechanical problems.
• Excellent customer service skills and ability to coordinate service orders.
• Ability to schedule and supervise work, review work in process, and ensure timely completion.
• Ability to road test vehicles and ensure quality control.
• Proficiency in reading, writing, and understanding English instructions.
• High school diploma or equivalent.

Benefits:

• Progressive environment emphasizing teamwork, customer service, training, and personal development.
• Financial stability and a strong customer base.
• Work for an award-winning dealership known for quality and service.
• Competitive compensation and benefits, including health and dental insurance, FSAs, life insurance, disability plans, paid holidays, vacation, 401(k) with company match, and voluntary insurance plans.

Veterans are encouraged to apply!

About the company: Kenworth Sales Company is based in Salt Lake City, Utah, with over 37 dealerships across the Intermountain West and Mid-Atlantic regions.

We are an Equal Opportunity employer and a Smoke-Free/Drug-Free Facility. All qualified applicants will receive consideration regardless of race, color, sex, national origin, religion, age, disability, genetic information, veteran status, or other protected characteristics.