Service Scheduling Specialist

Puklich Chevrolet GMC; Bismarck, Northern (ND, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Puklich Chevrolet GMC in Bismarck, ND is seeking a Business Development Center Representative - Service to handle inbound calls for the dealership’s Service department and set appointments. The role requires strong communication, reliability, and the ability to work as part of a team in a fast-paced environment.

Responsibilities include maintaining logs, following up with potential buyers, coordinating with service personnel, and ensuring a high level of customer service while upholding the

Qualifications

• Strong customer service and communication skills.
• Ability to read, write, and follow instructions.
• Ability to multi-task and coordinate with team members.

Responsibilities

• Answer inbound calls for Service and schedule appointments.
• Maintain a daily log of service activities.
• Follow up with potential buyers and update tracking tools.
• Communicate effectively within the BDC and with other departments.
• Ensure professional appearance and attendance.

Skills

Customer service

Phone experience

Bilingual

Communication skills

Education

AA degree or equivalent

Job description

Description

SUMMARY

The Business Development Center Representative - Service answers all incoming calls to the dealership Service department. A successful Business Development Center Representative needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a service department as it contributes to team-building with all dealership departments.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Sets appointments for Service Department
• Maintains an accurate daily log that reflects all service activities related to Business Development Center activity in the dealership.
• Ensures proper follow-up of all potential buyers by adding information to the Business Development Center tracking tool.
• Provides effective communication throughout the Business Development Center as well as interdepartmentally.
• Downloads and follows up on all dealership manifest and opportunities lists.
• Answers inbound calls for service.
• Responds to requested appointments from the website.
• Makes outbound prospecting calls inviting prospects to the dealership.
• Make CSI follow-up calls.
• Handles customer complaints immediately and according to dealership's guidelines.
• Maintains a clean work area.
• Maintains professional appearance.
• Sets a good example by maintaining a healthy work demeanor and cooperating with other managers and fellow employees in a positive spirit of teamwork. Represents Puklich Chevrolet positively when out in the community.
• Able to adhere to a strict attendance policy

MARGINAL DUTIES

Marginal Duties include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Previous phone experience preferred.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Bilingual is a Plus

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver's License
• Clean Driving Record