Service Department Scheduler

Hughwhitechevy; Lancaster (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Savings Plan with 4% Employer Match

Paid Vacation

Ongoing Professional Development

Employee Discounts

Long-Term Job Security

Job summary

Hugh White Chevy Buick Lancaster is looking for a Service Department Scheduling Representative to enhance customer service and retention. This role involves making and managing customer service calls, ensuring a seamless scheduling experience, and collaborating with service teams.

Successful candidates will have a background in customer service, strong communication skills, and a positive attitude. The position comes with extensive training, a strong benefits package including medical, dental, and 401(k) with employer match.

Qualifications

• At least one previous role in customer service experience.
• Positive and hardworking personality.
• Willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Answer customer calls and establish follow-ups with service appointments.
• Respond quickly to internet and phone inquiries.
• Utilize CRM tracking system daily.

Skills

Customer Service

Communication

Computer Skills

Team Collaboration

Job description

Immediate availability for individuals that are highly productive excel in customer service!We are seeking energetic individuals to join our thriving and fast-pacedBusiness Development Team as a ServiceDepartment Scheduling Representative.You will be required to contact and follow up with our service customers and improve customer retention.Daily duties consist of inbound calls, high volume outbound calls and helping customers through the dealerships service process.

In this role, you will be the link between our service customers and the service department. You will assist the customer by scheduling their vehicle for service. You will be on the phone most of your day, soastrong passion for helping customers and developing your skills is crucial. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers. Come and see what we have to offer!

Who We Are

At Hugh White Chevy Buick Lancaster, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hugh White Chevy Buick Lancaster is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Savings Plan with 4%Employer Match
• Paid Vacation
• 6 Company Holidays
• Paid Training
• Ongoing Professional Development
• Employee Discounts
• Closed on Sundays
• Saturday Lunches Provided
• Legacy Company (over 100 years in business)
• Employee Pot-Lucks, Luncheons, and Team Activities
• Tight-Knit and Inclusive Culture
• Internal Career Progression and Promotions
• Custom and Competitive Wage Plans
• Long-Term Job Security

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet and phone inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up calls with customer after service visit
• Participate in team and process development sessions – keeping positive relationships with teammates, service teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Previous call center experience is a HUGE PLUS
• Valid driver’s license
• Willing to submit to a pre-employment background check and drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.