Service Scheduling Coordinator

MacDonald-Miller; Tacoma (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join MacDonald-Miller as a Service Scheduling Coordinator, supporting our Plumbing and HVAC Technicians. This role involves scheduling, communication with various stakeholders, and ensuring efficiency in service delivery. Ideal candidates will thrive in a fast-paced environment and possess strong organizational and customer service skills.

Benefits

Medical, dental, vision coverage

401k retirement plan

Vacation and Sick Compensation (PTO)

Employee Assistance Program

Wellness Program

Qualifications

• Experience delivering excellent customer service under pressure.
• Ability to prioritize calls and maintain communication.
• Experience with office software.

Responsibilities

• Schedule and maintain accurate records for service schedules.
• Communicate effectively with technicians and customers.
• Evaluate and prioritize work and service requests.

Skills

Customer service

Organization

Communication

Time-management

Tools

MS Word

Excel

Outlook

Job description

At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across 15 offices, there is a breadth and variety of work to keep you engaged and inspired.

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including:

• New construction – Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices
• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies
• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response
• Building performance – Control systems, fault detection, energy services and remote monitoring
• Performance Contracting -- Sustainable Solutions: Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients

People love to work at MacDonald-Miller, and it’s because we all share the sameCore Culture Values:

• Collaboration– Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication– We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety– Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• Community– We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation– We are committed to continuous,creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun!– Take the work seriously, but never take ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Service Scheduling Coordinator: This is where you come in.

We're seeking aService Scheduling Coordinatorto support our commercial Plumbing and HVAC Technicians, as well as our Service Coordination team. In this role, you’ll be responsible for scheduling and maintaining accurate records for service schedules, resources, equipment, and information for the field service team. As a key member of our Service division, you’ll play a crucial role in communicating emergency services and ongoing maintenance activities within an assigned geographic area.

This position requires strong, collaborative communication with customers, technicians, and teammates, ensuring that tasks are evaluated and prioritized in a fast-paced and ever-changing environment. In return for meeting ambitious goals, you’ll be rewarded with increased responsibilities, abundant growth opportunities, and more freedom than you’ve likely experienced in previous roles.

Top 3 things to deliver in the first year to be a hero:

• Effective Triage– Evaluate and prioritize work and service requests continually and communicate with techs to provide necessary information for each dispatch.
• Organizational follow through– Monitor backlog of maintenance and incomplete work in progress, maintain records and information of all requests and dispatches, and be a good team player.
• Clear communication and partnership– work to keep your team and stakeholders informed to build trusting relationships.

TheService Scheduling Coordinatorrole reports toMarcia Cerna – Service Coordination Supervisor,on a collaborative team working on various projects and initiatives to support our growing business.

Your Background: What kind of person will thrive in this role?

You should have…

• A track record of delivering excellent customer service even while under pressure
• Ability to prioritize calls according to urgency and importance while keeping stakeholders informed of schedule changes and answering queries
• Extensive experience with office software, including MS Word, Excel, and Outlook.
• Knowledge of HVAC systems is nice but not required!

And everyone you work with should describe you as…

• Great attitude and taking high ownership of your work
• Excellent in fast-paced, deadline-driven environments with strong client-facing and teamwork skills.
• Solid organizational skills, including multitasking and time-management
• Sound judgment and critical thinking skills

And you should be motivated by…

• You are empowering yourself to learn how to do something. If you need a ton of handholding or a micro-manager boss, this is not the place for you.
• Working in a lean, results-oriented environment, you’ll be expected to do more, take on more, and achieve more yearly.
• Having fun in an environment high on transparency, open to innovative new approaches with a supportive family feel

Compensation:$25-$33/hr

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employees(coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Where you will work

Our Tacoma office (2801 Pacific Avenue / Tacoma, WA 98402) conveniently located off I-5 / I-705, right in the heart of the Brewery District. Pacific avenue is home to many of Tacoma’s most established restaurants, as well as an exciting variety of shops and new and exciting eateries.

Interested in learning more?

If you’re ready for an adventureand are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.