Service Scheduler – HVAC

BOB HEINMILLER AIR CONDITIONING, INC; Orlando (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) with a 4% Employer Match

Additional Benefits Available Through 

Paid Holidays

Paid Vacation

Job summary

Bob Heinmiller Air Conditioning in Orlando, FL is hiring a Service Scheduler - HVAC for an in-office role. You will organize daily service appointments, dispatch technicians, and keep customers informed as the service team works to keep homes comfortable.

The ideal candidate has strong scheduling and communication skills, with HVAC dispatching or related experience, and proficiency with ServiceTitan. This full-time, 8:00 AM–5:00 PM schedule offers benefits including medical, dental, 401(k)

Qualifications

• Minimum of 3 years of HVAC dispatching, scheduling, or related service coordination experience.
• Experience with ServiceTitan preferred.
• Strong computer and data-entry skills.
• Ability to manage multiple calls, schedules, and priorities.
• Knowledge of the greater Orlando service area or map-reading skills.

Responsibilities

• Build and maintain the daily schedules for service technicians.
• Dispatch technicians to residential service calls.
• Monitor job progress and reassign calls as availability changes.
• Schedule return visits once required parts are available.
• Maintain the rotating on-call schedule for technicians.
• Keep customers updated on appointment times, delays, and schedule changes.
• Enter and update customer, job, and scheduling information in ServiceTitan.
• Communicate clearly with technicians, managers, customers, and office staff.
• Ensure technicians have necessary job details, parts, and equipment.
• Prepare service invoices and technician timecards for processing.
• Provide maintenance agreement billing information to accounting.

Skills

HVAC dispatching

Scheduling

Customer service

Communication

Data entry

Tools

ServiceTitan

Job description

Full-Time | In-Office Position

Service Scheduler - HVAC

Bob Heinmiller Air Conditioning

Location: Orlando, FL

Pay: $16.00-$20.00 per hour, depending on experience

Join a Team That Keeps Orlando Comfortable

For more than 30 years, Bob Heinmiller Air Conditioning has served homeowners throughout the greater Orlando area. As a family-owned company, we have built our reputation on dependable service, honest communication, and treating both customers and employees with respect.

We are seeking an organized and dependable Service Scheduler - HVAC to help coordinate our daily service operations. This role is ideal for someone who enjoys working in a fast-paced office, solving scheduling challenges, and supporting both customers and technicians.

Schedule

Monday-Friday, 8:00 AM-5:00 PM

One-hour lunch, with possible overtime during peak heating and cooling seasons.

Benefits

• Medical Insurance
• Dental Insurance
• 401(k) with a 4% Employer Match
• Additional Benefits Available Through Aflac
• Paid Holidays
• Paid Vacation

Position Overview

The Service Scheduler serves as the communication link between customers, service technicians, and management. You will organize daily service appointments, dispatch technicians as calls are completed, make schedule adjustments when priorities change, and keep customers informed throughout the process.

You will also schedule return visits, maintain accurate customer and job records, and help ensure technicians have the information, parts, tools, and equipment needed to complete each assignment efficiently.

Primary Responsibilities

• Build and maintain the daily schedules for service technicians.
• Dispatch technicians to residential service calls.
• Monitor job progress and reassign calls as availability changes.
• Schedule return visits once required parts are available.
• Maintain the rotating on-call schedule for technicians.
• Keep customers updated on appointment times, delays, and schedule changes.
• Enter and update customer, job, and scheduling information in ServiceTitan.
• Communicate clearly with technicians, managers, customers, and office staff.
• Help confirm that technicians have the necessary job details, parts, and equipment.
• Prepare service invoices and technician timecards for processing.
• Provide maintenance agreement billing information to the accounting department.
• Maintain accurate records and assist with other service department needs.

What We Are Looking For

The right candidate will be dependable, detail-oriented, and comfortable managing several moving parts at once. You should be able to adjust priorities quickly while remaining calm, professional, and organized.

This position also requires someone who can work independently, communicate clearly, and take ownership of keeping the service schedule running efficiently.

Qualifications

• Minimum of 3 years of HVAC dispatching, scheduling, or related service coordination experience
• ServiceTitan experience preferred
• Strong computer and data-entry skills
• Ability to manage multiple calls, schedules, and priorities
• Knowledge of the greater Orlando service area or strong map-reading skills
• Basic understanding of the HVAC or home-service industry preferred
• Excellent communication and customer-service skills
• Strong attention to detail
• Ability to remain effective in a high-pressure environment
• Dependable and capable of working with limited direction

This is an in-office position located in Orlando, Florida.

No phone calls or in-office inquiries regarding this position. All candidates must apply online.

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