Service Schedule Coordinator/Dispatcher

Pye-Barker Fire & Safety, LLC; Jensen Beach (FL); In loco; USD 1.704.000 - 2.082.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid vacation

Descrizione del lavoro

Pye-Barker Fire & Safety, LLC is seeking an administrative scheduler in Jensen Beach, FL to organize and manage daily activities for field technicians. The role involves coordinating with service managers, office staff, sales, technicians, contractors, and customers to ensure smooth project flow.

The candidate should have at least one year of industry or customer service experience, strong MS Office skills, and excellent communication, problem-solving, and multitasking abilities.

Competenze

• A minimum of one year of industry experience or related customer service experience is required.
• Previous administrative experience is preferred.
• Proficient in Microsoft Office, including Word and Excel.
• Excellent customer service and problem-solving skills.
• High-quality organizational skills.
• Ability to work well under deadlines and multitask.
• Ability to build relationships within the community.
• Excellent verbal and written communication skills.
• Strong critical thinking and problem-solving abilities.

Mansioni

• Schedule appointments for clients or technicians, answer phones, and track service records.
• Assess service needs and connect clients with the correct provider.
• Create and maintain a directory of service providers and resources.
• Create and maintain a database of clients and their needs.
• Dispatch technicians for service and installation jobs; assist with billing as needed.
• Interact with clients to resolve conflicts professionally and respond to inquiries.
• Monitor service quality and identify areas for improvement.
• Maintain relationships with service providers and clients to grow the customer base.
• Handle inquiries by phone and email from office.

Conoscenze

Customer Service

Organizational Skills

Communication

Problem Solving

Multitasking

Relationship Building

Deadlines

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities

• Schedule appointments for clients or technicians, answer phones and track clients’ service records
• Assess the service needs of clients and connect them with the correct provider
• Create and maintain a directory of service providers and resources
• Create and maintain a database of clients and client needs
• Completed service SRs for local accounts. Backup AR for billing. Request any materials needed for the required service.
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Evaluate the quality of all services and identify areas that need improvements
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with service providers and clients to keep customer base
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office
• Perform other duties assigned by management. Dispatch all technicians for service and installation jobs.

Hours are 7:30am to 4:30pm Monday through Friday.

Education/Qualification

• A minimum of one year of industry experience or a related customer service experience required
• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High-quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Other Duties

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. Performs other duties as assigned.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Pay

$18 to $22 DOE Weekly pay

Benefits and Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

We are hiring across the nation! Many of our roles provide on-the-job training to help you get licensed and working.

Since 1946, we have been an industry leader with a reputation for putting our customers and our people first.

We strive to serve our communities by keeping businesses, families, and neighbors safe from fire, life safety, and security risks.

Our values serve as the foundation for our culture - they're how we treat our customers and each other.

We promise to make recommendations that are always in the best interest of our customers and provide service that's responsive and dependable, every time.

You can count on us to care for you - our customer - as we care for each other.

We have the utmost appreciation for this industry and each other, and are proud to be working together to help our customers and neighbors protect what they've built.

We're committed to quality craftsmanship, quick response and taking care of our team members and our customers like family.

Our Commitment

Pye-Barker is built on four core values - customer-bias, trust, respect, and commitment - that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.

Our EEO Statement

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.