Service Sales Representative

Vertiv; Ashburn (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

Vertiv in the United States is seeking a dynamic sales professional to drive aftermarket maintenance service contract sales and related offerings within an assigned territory. You will pursue renewals, new contracts, and conversions from non-contract customers, expanding Vertiv's service footprint across Thermal and A/C Power systems.

The role emphasizes face-to-face meetings, pipeline management, collaboration with cross-functional teams, and achieving quotas while traveling up to 25% to engage

Qualifications

• 2+ years proven sales experience.
• Bachelor’s Degree in a business related or technical field preferred (or equivalent combination of education and experience).
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Ability to work and multi-task in a fast-paced environment.
• Ability to hunt and farm new accounts.
• Proficient in MS Office and CRM systems.
• Willingness to travel and explore new markets.
• Strong interpersonal skills a must.
• Strong account management skills with problem-solving abilities and the capability to proactively resolve contract and product issues.
• Ability to handle multiple priorities while meeting deadlines.

Responsibilities

• Responsible for all aftermarket service sales to Vertiv customers within an assigned Vertiv office.
• Actively seeks out opportunities to secure warranty and service contract extensions for our core products, including Thermal and A/C Power systems.
• Engages in face-to-face sales meetings with customers to promote Vertiv's offerings and expand our market presence.
• Expands Vertiv’s presence in electrical testing, management service contracts, and other one-time services.
• Collaborates and integrates with all Lines of Business (LOBs) within an assigned Vertiv office as well as the Inside Sales team with a focus not limited to Channel, Power, and Thermal product sales.
• Maintains the contracts management process, including monthly activity and production reports. Shares win/loss data with leadership and prepares a gap-analysis report when quotas are not met, along with a plan to reach them. Maintains a well-organized sales pipeline and tracks progress through the Vertiv CRM system.
• Works towards improving overall sales efficiency in a team-based environment.
• Manages accounts of various sizes, including both small/medium and large, within the designated territory.
• Identifies growth opportunities byidentifying new service opportunities not listed within this document.
• Other duties as assigned.

Skills

Sales experience

Communication skills

Customer service skills

Multi-tasking

Account management

Travel willingness

Education

Bachelor’s Degree in business or technical field

Tools

MS Office

CRM systems

Job description

JOB DESCRIPTION

This role is responsible for the sale of aftermarket maintenance service contracts, electrical testing, professional assessments, and product life extension offerings for Vertiv accounts within an assigned territory. The maintenance services contract sales include renewals (existing contracts), sales of new contracts (warranty), sales of service contracts with new equipment, and conversion of non-contract customers/existing third-party service agreements to Vertiv Services. Driving sales of all Vertiv Service offerings are also key responsibilities of the position.

Position Summary

This role is responsible for the sale of aftermarket maintenance service contracts, electrical testing, professional assessments, and product life extension offerings for Vertiv accounts within an assigned territory. The maintenance services contract sales include renewals (existing contracts), sales of new contracts (warranty), sales of service contracts with new equipment, and conversion of non-contract customers/existing third-party service agreements to Vertiv Services. Driving sales of all Vertiv Service offerings are also key responsibilities of the position.

Responsibilities

• Responsible for all aftermarket service sales to Vertiv customers within an assigned Vertiv office.
• Actively seeks out opportunities to secure warranty and service contract extensions for our core products, including Thermal and A/C Power systems.
• Engages in face-to-face sales meetings with customers to promote Vertiv's offerings and expand our market presence.
• Expands Vertiv’s presence in electrical testing, management service contracts, and other one-time services.
• Collaborates and integrates with all Lines of Business (LOBs) within an assigned Vertiv office as well as the Inside Sales team with a focus not limited to Channel, Power, and Thermal product sales.
• Maintains the contracts management process, including monthly activity and production reports. Shares win/loss data with leadership and prepares a gap-analysis report when quotas are not met, along with a plan to reach them. Maintains a well-organized sales pipeline and tracks progress through the Vertiv CRM system.
• Works towards improving overall sales efficiency in a team-based environment.
• Manages accounts of various sizes, including both small/medium and large, within the designated territory.
• Identifies growth opportunities byidentifying new service opportunities not listed within this document.
• Other duties as assigned.

Qualifications

• 2+ years proven sales experience.
• Bachelor’s Degree in a business related or technical field preferred (or equivalent combination of education and experience)
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Ability to work and multi-task in a fast-paced environment.
• Ability to hunt and farm new accounts.
• Proficient in MS Office and CRM systems.
• Willingness to travel and explore new markets.
• Strong interpersonal skills a must.
• Strong account management skills with problem-solving abilities and the capability to proactively resolve contract and product issues.
• Ability to handle multiple priorities while meeting deadlines.

Time Travel Required

• 25%

Mand Mand Mand

OUR CORE PRINCIPLES

• Safety.
• Integrity.
• Respect.
• Teamwork.
• Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focusli>
• Operational Excellence
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].

About The Team

Work Authorization

Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.