Service Sales Engineer - Northeast
Atlas Copco Group
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Benefits offered by this job
Job summary
Leybold USA INC. is seeking a Service Sales Engineer to drive aftermarket revenue growth by building customer relationships and identifying service opportunities.
The role focuses on maintenance programs, repairs, upgrades, and spare parts sales, while ensuring long-term customer satisfaction. As the primary aftermarket sales representative in the assigned territory, you will develop territory strategies, deliver value-based solutions, and collaborate with sales, engineering, and service teams
Qualifications
- Bachelor's degree in Engineering, Business, or a related field (or equivalent).
- Experience selling industrial equipment, technical services, aftermarket solutions, or reliability-focused products in manufacturing or industrial markets.
- Strong consultative selling, account management, and value-based solution development.
Responsibilities
- Drive growth through service agreements, preventative maintenance, repairs, upgrades, retrofits, field services, and spare parts solutions.
- Develop and execute territory sales strategies to increase market penetration, revenue growth, and customer retention.
- Generate new business through prospecting, customer visits, referrals, and competitive displacement initiatives.
- Analyze installed equipment base to identify service opportunities, lifecycle risks, modernization needs, and replacement opportunities.
- Promote preventative and predictive maintenance strategies to improve reliability and reduce downtime.
- Develop customer-specific recommendations using equipment history, maintenance records, and field service findings.
- Serve as the primary customer-facing representative for Leybold's aftermarket service business within the territory.
- Build and maintain relationships with maintenance, reliability, operations, procurement, and engineering stakeholders.
- Conduct customer visits to assess equipment performance and identify service opportunities.
- Recommend service solutions that improve uptime and total cost of ownership.
- Develop proposals, quotations, service agreements, and business cases that demonstrate measurable customer value.
- Promote, sell, and renew preventive maintenance agreements, service contracts, and long-term support programs.
- Develop territory growth plans and monitor market trends, competitive activity, and customer needs.
Skills
Education
Tools
Job description
The Service Sales Engineer drives aftermarket revenue growth by developing customer relationships, identifying service opportunities, and delivering solutions that improve equipment reliability, performance, and uptime. As Leybold's primary aftermarket sales representative within the assigned territory, this role is responsible for growing service revenue through maintenance programs, repairs, upgrades, service agreements, field services, and spare parts sales while ensuring long‑term customer satisfaction.
The Service Sales Engineer drives aftermarket revenue growth by developing customer relationships, identifying service opportunities, and delivering solutions that improve equipment reliability, performance, and uptime. As Leybold's primary aftermarket sales representative within the assigned territory, this role is responsible for growing service revenue through maintenance programs, repairs, upgrades, service agreements, field services, and spare parts sales while ensuring long‑term customer satisfaction.
- Drive growth through service agreements, preventative maintenance programs, repairs, upgrades, retrofits, field services, and spare parts solutions.
- Develop and execute territory sales strategies that increase market penetration, revenue growth, and customer retention.
- Generate new business through prospecting, customer visits, referrals, and competitive displacement initiatives.
- Analyze the installed equipment base to identify service opportunities, lifecycle risks, modernization needs, and replacement opportunities.
- Promote preventative and predictive maintenance strategies that improve reliability, reduce downtime, and maximize equipment performance.
- Utilize equipment history, maintenance records, and field service findings to develop customer-specific recommendations.
- Serve as the primary customer-facing representative for Leybold's aftermarket service business within the assigned territory.
- Build and maintain relationships with maintenance, reliability, operations, procurement, and engineering stakeholders.
- Conduct customer visits to assess equipment performance, understand operational challenges, and identify service opportunities.
- Recommend service solutions that improve uptime, asset reliability, and total cost of ownership.
- Develop proposals, quotations, service agreements, and business cases that demonstrate measurable customer value.
- Promote, sell, and renew preventative maintenance agreements, service contracts, and long‑term support programs.
- Develop territory growth plans focused on customer engagement, installed base opportunities, and strategic account development.
- Monitor market trends, competitive activity, and customer needs to identify growth opportunities.
- Collaborate with equipment sales teams, applications engineers, service operations, and customer care teams to deliver exceptional customer experiences.
- Bachelor's degree in Engineering, Business, or a related field, or equivalent combination of education and experience.
- Experience selling industrial equipment, technical services, aftermarket solutions, or reliability-focused products within manufacturing or industrial markets.
- Strong understanding of consultative selling, account management, and value-based solution development.
- Proven ability to build relationships with maintenance, engineering, operations, procurement, and plant leadership teams.
- Strong communication and presentation skills with the ability to influence decision-makers and articulate technical concepts to diverse audiences.
- Demonstrated success identifying customer needs and developing solutions that improve operational performance and equipment reliability.
- Experience managing a sales territory, developing strategic account plans, and growing revenue within existing and new customer accounts.
- Proven ability to manage sales pipelines, forecast accurately, and drive opportunities to successful closure.
- Self-motivated, organized, and capable of prioritizing multiple customer opportunities in a fast-paced environment.
- Ability to collaborate effectively across sales, engineering, service operations, and customer support teams.
- Proficiency with CRM systems, Microsoft Office applications, and sales reporting tools.
- Willingness to travel throughout the assigned territory to support customer engagement and business development activities.
- Valid driver's license and ability to travel within the assigned territory.
- Ability to work independently while contributing to broader business objectives and team success.
- We believe there is always a better way. Open for change and feedback is what defines our culture.
- We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.
- The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
- We offer a competitive compensation package (Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability and more).
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on everyone’s qualifications.
- $78,200 - $104,500 in these states: NY, CT, MA
LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veterans
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This role is fully remote and employed through our legal entity in Boston MA, Syracuse NY, Hartford CT, United States (US). Other locations may be possible to review.
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:
Talent Acquisition: Ian Boudreaux
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