Service Sales Engineer - Northeast

Atlas Copco Group; Boston (MA); Remote; USD 78,000 - 105,000; Full time

Benefits offered by this job

Relocation Assistance

Medical

Dental

Vision

401k

Paternal and Maternal leave

Short-term and long-term disability

Job summary

Leybold USA INC. is seeking a Service Sales Engineer to drive aftermarket revenue growth in the US by developing customer relationships, identifying service opportunities and delivering solutions that improve equipment reliability and uptime.

The role remote across MA/NY/CT, with primary field exposure in the assigned territory. You will lead service agreements, maintenance programs, and spare parts sales, build strategic account plans, and collaborate with engineering and service operations to

Qualifications

• Bachelor's degree in Engineering, Business, or a related field, or equivalent combination of education and experience.
• Experience selling industrial equipment, technical services, aftermarket solutions, or reliability-focused products within manufacturing or industrial markets.
• Strong understanding of consultative selling, account management, and value-based solution development.

Responsibilities

• Drive growth through service agreements, preventative maintenance programs, repairs, upgrades, retrofits, field services, and spare parts solutions.
• Develop and execute territory sales strategies that increase market penetration, revenue growth, and customer retention.
• Generate new business through prospecting, customer visits, referrals, and competitive displacement initiatives.
• Analyze the installed equipment base to identify service opportunities, lifecycle risks, modernization needs, and replacement opportunities.
• Promote preventative and predictive maintenance strategies that improve reliability, reduce downtime, and maximize equipment performance.
• Utilize equipment history, maintenance records, and field service findings to develop customer-specific recommendations.
• Serve as the primary customer-facing representative for Leybold's aftermarket service business within the assigned territory.
• Build and maintain relationships with maintenance, reliability, operations, procurement, and engineering stakeholders.
• Conduct customer visits to assess equipment performance, understand operational challenges, and identify service opportunities.
• Recommend service solutions that improve uptime, asset reliability, and total cost of ownership.
• Develop proposals, quotations, service agreements, and business cases that demonstrate measurable customer value.
• Promote, sell, and renew preventative maintenance agreements, service contracts, and long-term support programs.
• Develop territory growth plans focused on customer engagement, installed base opportunities, and strategic account development.
• Monitor market trends, competitive activity, and customer needs to identify growth opportunities.
• Collaborate with equipment sales teams, applications engineers, service operations, and customer care teams to deliver exceptional customer experiences.

Skills

Consultative selling

Account management

Value-based solution development

Education

Bachelor's degree in Engineering, Business, or related field

Tools

CRM systems

Microsoft Office

Sales reporting tools

Job description

The Service Sales Engineer drives aftermarket revenue growth by developing customer relationships, identifying service opportunities, and delivering solutions that improve equipment reliability, performance, and uptime. As Leybold's primary aftermarket sales representative within the assigned territory, this role is responsible for growing service revenue through maintenance programs, repairs, upgrades, service agreements, field services, and spare parts sales while ensuring long‑term customer satisfaction.

Key Responsibilities:

Aftermarket Sales Growth & Customer Development

• Drive growth through service agreements, preventative maintenance programs, repairs, upgrades, retrofits, field services, and spare parts solutions.
• Develop and execute territory sales strategies that increase market penetration, revenue growth, and customer retention.
• Generate new business through prospecting, customer visits, referrals, and competitive displacement initiatives.

Installed Base Lifecycle Management & Service Opportunity Development

• Analyze the installed equipment base to identify service opportunities, lifecycle risks, modernization needs, and replacement opportunities.
• Promote preventative and predictive maintenance strategies that improve reliability, reduce downtime, and maximize equipment performance.
• Utilize equipment history, maintenance records, and field service findings to develop customer-specific recommendations.

Customer Relationships & Strategic Account Management

• Serve as the primary customer‑facing representative for Leybold's aftermarket service business within the assigned territory.
• Build and maintain relationships with maintenance, reliability, operations, procurement, and engineering stakeholders.
• Conduct customer visits to assess equipment performance, understand operational challenges, and identify service opportunities.

Service Solutions, Contracts & Value Creation

• Recommend service solutions that improve uptime, asset reliability, and total cost of ownership.
• Develop proposals, quotations, service agreements, and business cases that demonstrate measurable customer value.
• Promote, sell, and renew preventative maintenance agreements, service contracts, and long‑term support programs.

Territory Leadership & Cross-Functional Collaboration

• Develop territory growth plans focused on customer engagement, installed base opportunities, and strategic account development.
• Monitor market trends, competitive activity, and customer needs to identify growth opportunities.
• Collaborate with equipment sales teams, applications engineers, service operations, and customer care teams to deliver exceptional customer experiences.

Your skills and experience

Technical & Commercial Expertise

• Bachelor's degree in Engineering, Business, or a related field, or equivalent combination of education and experience.
• Experience selling industrial equipment, technical services, aftermarket solutions, or reliability-focused products within manufacturing or industrial markets.
• Strong understanding of consultative selling, account management, and value-based solution development.

Customer Focus & Relationship Building

• Proven ability to build relationships with maintenance, engineering, operations, procurement, and plant leadership teams.
• Strong communication and presentation skills with the ability to influence decision-makers and articulate technical concepts to diverse audiences.
• Demonstrated success identifying customer needs and developing solutions that improve operational performance and equipment reliability.

Business Development & Territory Management

• Experience managing a sales territory, developing strategic account plans, and growing revenue within existing and new customer accounts.
• Proven ability to manage sales pipelines, forecast accurately, and drive opportunities to successful closure.
• Self‑motivated, organized, and capable of prioritizing multiple customer opportunities in a fast‑paced environment.

• Ability to collaborate effectively across sales, engineering, service operations, and customer support teams.
• Proficiency with CRM systems, Microsoft Office applications, and sales reporting tools.
• Willingness to travel throughout the assigned territory to support customer engagement and business development activities.

Other Requirements

• Valid driver's license and ability to travel within the assigned territory.
• Ability to work independently while contributing to broader business objectives and team success.

Your compensation and benefits

We believe there is always a better way. Open for change and feedback is what defines our culture.

We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

The safety and well‑being of our employees is important to us, which is why we set high standards for your workplace safety.

We offer a competitive compensation package (Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability and more)

Compensation:

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on everyone’s qualifications.

Location Based Pay Ranges:

$78,200 - $104,500 in these states: NY, CT, MA

LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veterans

#UUY

Your job location

This role is fully remote and employed through our legal entity in Boston MA, Syracuse NY, Hartford CT, United States (US). Other locations may be possible to review.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Leybold is a brand that supplies customers with vacuum solutions. The brand’s products include vacuum pumps and systems, as well as standardized and customized vacuum solutions and services. Leybold’s core capabilities lie in offering applications and customized systems for the creation of vacuum and extraction of processing gases. These solutions are mainly used in manufacturing, analytical processes and research. Over the years, Leybold has demonstrated an ability to adapt to a changing world, consistently providing customers with new innovations and pioneering products. Leybold is a brand within Atlas Copco Group.