Service Sales Advisor

Rusnak Auto Group; Thousand Oaks (CA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Professional Development

Competitive Pay

Comprehensive Health Coverage (Medical

Employee Assistance Program

401(k) Retirement Plan

Sick Pay, Vacation, and Holiday Pay

Employee Wellness Program

Flexible Spending Account

Employee Referral Bonus Program

Employee Discounts/Perks

Job summary

Rusnak Auto Group’s Volvo dealership in Westlake is seeking a Service Advisor to join a premier automotive team. You will manage service appointments, document issues, provide cost estimates, and guide customers through maintenance with a focus on value and satisfaction.

Ideal candidates bring 5+ years in automotive service advisory, strong communication skills, bilingual ability is a plus, and a California driver license.

Qualifications

• Minimum 5+ years in a Service Advisor or similar position in the automotive industry.
• Experience with a Tier One European brand Service Consultant role preferred.
• Bilingual in English and Spanish or Mandarin Chinese or other language is an asset.
• Excellent interpersonal and customer-service skills.
• Current California driver license with a satisfactory DMV driving record.

Responsibilities

• Schedules service appointments; prioritizes obtaining client and automobile data prior to arrival.
• Greets customers professionally, friendly, and obtains automobile information.
• Accurately documents automobile problems on the Repair Order (RO).
• Test drives the automobile with the client as needed or refers to appropriate Service Technician.
• Advices clients on proper care and maintenance per manufacturer specifications.
• Provides a complete and accurate written cost estimate for all labor and parts.
• Recommends additional needed and value‑added service based on service history and inspection.
• Establishes "promised time" with client; coordinates with Dispatcher if required.
• Ensures each RO is signed by the client and that they receive a copy.
• Determines client’s preferred payment method; obtains credit approval if required.
• Notifies Dispatcher of incoming work immediately.
• Checks progress of repair throughout the day; contacts client about changes in promised time, explains costs and time requirements, and obtains proper authorization before additional repairs.
• Implements and maintains a service marketing program.
• Reviews and closes RO’s ensuring work is completed and any additional work and its corresponding authorization is noted.
• Ensures automobiles are parked in assigned areas, locked, and keys are marked and stored.
• Keeps service department forms, menus, and pricing guides up‑to‑date.
• Explains all completed work and charges thoroughly to each client.
• Maintains a quality control process to eliminate “comebacks.”
• Consistently meets or exceeds established Customer Satisfaction Index (CSI) scores.
• Handles telephone inquiries regarding appointments and work in progress efficiently.
• Thoroughly inspects all automobiles for body work; informs client if work is needed and provides accurate estimate.
• Monitors RO sales and seeks opportunities to add value while increasing revenue.
• Writes appropriate share of work based on division among all Service Consultant/Advisor’s.
• Sells "time" at appropriate values per company and manufacturer guidelines.
• Ensures estimates are accurate and reflect added value for clients.
• Ensures company and service technicians are fairly compensated for all completed work.
• Promotes "value-delivered" rather than "discount offered" to facilitate a sale.
• Integrates personal experience, expertise, professionalism, and business strategy to achieve sales objectives.

Job description

Become a Rusnak! Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought‑after luxury automotive brands.

About the Role

Our Volvo dealership in Westlake is seeking a Service Advisor. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Auto Group by providing all clients with comprehensive, value‑added, fair, and ethical automobile repair services while achieving individual strategic sales objectives.

Compensation

$60,000 - $100,000/year. Compensation will be based on experience and skill level.

Benefits

• Professional Development
• Competitive Pay
• Comprehensive Health Coverage (Medical, Dental, Vision, Life, LTD)
• Employee Assistance Program
• 401(k) Retirement Plan
• Sick Pay, Vacation, and Holiday Pay
• Employee Wellness Program
• Flexible Spending Account
• Employee Referral Bonus Program
• Employee Discounts/Perks

Responsibilities

• Schedules service appointments; prioritizes obtaining client and automobile data prior to arrival.
• Greets customers professionally, friendly, and obtains automobile information.
• Accurately documents automobile problems on the Repair Order (RO).
• Test drives the automobile with the client as needed or refers to appropriate Service Technician.
• Advices clients on proper care and maintenance per manufacturer specifications.
• Provides a complete and accurate written cost estimate for all labor and parts.
• Recommends additional needed and value‑added service based on service history and inspection.
• Establishes "promised time" with client; coordinates with Dispatcher if required.
• Ensures each RO is signed by the client and that they receive a copy.
• Determines client’s preferred payment method; obtains credit approval if required.
• Notifies Dispatcher of incoming work immediately.
• Checks progress of repair throughout the day; contacts client about changes in promised time, explains costs and time requirements, and obtains proper authorization before additional repairs.
• Implements and maintains a service marketing program.
• Reviews and closes RO’s ensuring work is completed and any additional work and its corresponding authorization is noted.
• Ensures automobiles are parked in assigned areas, locked, and keys are marked and stored.
• Keeps service department forms, menus, and pricing guides up‑to‑date.
• Explains all completed work and charges thoroughly to each client.
• Maintains a quality control process to eliminate “comebacks.”
• Consistently meets or exceeds established Customer Satisfaction Index (CSI) scores.
• Handles telephone inquiries regarding appointments and work in progress efficiently.
• Thoroughly inspects all automobiles for body work; informs client if work is needed and provides accurate estimate.
• Monitors RO sales and seeks opportunities to add value while increasing revenue.
• Writes appropriate share of work based on division among all Service Consultant/Advisor’s.
• Sells "time" at appropriate values per company and manufacturer guidelines.
• Ensures estimates are accurate and reflect added value for clients.
• Ensures company and service technicians are fairly compensated for all completed work.
• Promotes "value-delivered" rather than "discount offered" to facilitate a sale.
• Integrates personal experience, expertise, professionalism, and business strategy to achieve sales objectives.

Qualifications

• High school diploma, GED, or equivalent.
• A minimum of 5+ years in a Service Advisor or similar position in the automotive industry; experience in a Tier One European brand Service Consultant role preferred.
• Strong verbal and written communication skills; bilingual in English and Spanish or Mandarin Chinese or other language is an asset.
• Excellent interpersonal and customer‑service skills.
• Current California driver license with a satisfactory DMV driving record.

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, ethnicity, color, religion, creed, national origin, ancestry, sex, pregnancy (including childbirth, breastfeeding and related medical conditions), age, disability, citizenship status, veteran and uniform service member status, protected medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain required employment statistics on applicants.

The Company will provide a reasonable accommodation for any known physical or mental disability of a qualified individual to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. Please inform the Company’s Human Resources representative if you need assistance completing any forms or otherwise participating in the application process.

Please provide complete information. An incomplete application may affect your consideration for employment.