Service Sales Account Representative

ThermoFisher Scientific; Baltimore (MD); Remote; USD 41,000 - 59,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Stock Purchase Plan (ESPP)

Job summary

Thermo Fisher Scientific is seeking a results-driven Service Sales Account Manager to join our Global Service & Support segment. You will own the customer relationship, develop territory plans, and drive revenue growth by promoting service contracts, support plans, and related offerings across accounts with purchasing authority.

Based remotely in the United States, you will travel up to 20% for customer visits, collaborate with cross-functional teams, and leverage Salesforce and MS Office to

Qualifications

• Bachelor’s degree required.
• 5+ years in Life Sciences sales/service/PM or cross-functional roles.

Responsibilities

• Meet or exceed a defined sales plan; forecast sales performance.
• Develop and execute a territory plan to grow business.
• Make daily outbound calls and email to accounts where purchasing decisions are made.
• Uncover new opportunities within accounts to generate revenue growth.
• Develop cross-functional collaboration to achieve objectives.
• Understand the competitive landscape and position offerings accordingly.

Skills

Verbal communication

Written communication

Negotiation

Cross-functional teamwork

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division-Specific Information:

This position is remote. Relocation assistance is NOT provided.

*Must be legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check, which includes a drug screen.

Discover Impactful Work:

The Global Service & Support segment of Thermo Fisher Scientific’s Life Sciences Group has an exciting opportunity to expand the reach of our service contract offerings and help drive revenue growth within our division. The Service Sales Account Manager will align and drive the following guiding principles of sales execution:

Own the Customer

• Is customer-centric and keenly aware of markets, trends, and competitors.
• Is tenacious, decisive, nimble, and operates with intensity.

Find a Better Way

• Is strategic, astute, and forward-thinking.
• Greets challenges and change as opportunities.

Win Together

• Inspires, motivates, and collaborates with others.
• Stretches across department borders, breaks silos, and builds effective partnerships with customers and colleagues to grow our business.

A Day in the Life:

• Meet or exceed a defined sales plan; forecast sales performance accurately.
• Develop and execute a territory plan to grow business within your assigned territory.
• Make daily outbound telephone calls and communicate via email to all organizational levels and functional areas in accounts where purchasing decisions are made.
• Capitalize on training opportunities to develop in-depth knowledge of service and support offerings (Service contracts and support plans, time and materials billable services, field application training, bioinformatics, and compliance services) in order to proactively uncover new opportunities within assigned accounts to generate revenue growth.
• Develop organizational skills to work within cross-functional teams to achieve organizational objectives, manage sales territory activities, and communicate efforts clearly within other levels of the organization.
• Understand the competitive landscape within accounts to position like or better product offerings to customers.
• Communicate key competitive activities, market trends, and changing customer directions to the organization.
• Utilize data sources to analyze and develop sales opportunities with the greatest ROI.
• Support marketing programs as assigned by the Sales Manager.
• Complete assigned tasks and reports in a timely and complete manner while maximizing productivity during key selling time.

Keys to Success:

Education and Experience

• Bachelor’s degree required.
• 5+ years of diverse Life Sciences experience—including service, bench experience, sales, product management, or other cross-functional commercial roles.

Knowledge, Skills, Abilities

• Excellent telephone skills and communication abilities, and high proficiency in negotiating complex deals.
• A goal-oriented mindset with a demonstrated ability to meet and surpass goals and objectives.
• A love of the competitive fight and hunger to win business by taking business away from strong competitors.
• Hunger and desire to actively engage in continuous learning - taking advantage of both training opportunities and on-the-job learning - putting yourself in new situations outside your comfort zone and tackling challenges as development and learning opportunities.
• Strong interpersonal skills and the ability to work with cross-functional teams and people with diverse skillsets, personalities, and responsibilities.
• Must be self-starting and dynamic. Highly capable of working independently and remotely while still maintaining close connections and team collaborations.
• Excellent verbal and written communication skills with the ability to discuss technical concepts.
• Demonstrated success in building and maintaining customer relationships.
• Proficiency with CRM systems (Salesforce preferred) and the Microsoft Office suite.
• Strong organizational skills and ability to manage multiple priorities.
• Results-oriented with a proven record of achieving sales targets.
• Valid driver's license and willingness to travel up to 20% for customer visits and meetings.
• Fluency in English required; additional languages beneficial.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The hourly pay range estimated for this position based in Pennsylvania is $30.00-$43.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.