Service Response Center Supervisor

Sodexo; Allentown (Lehigh County); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401k

Tuition reimbursement

Shift meals / allowances

Uniforms

Public transportation support

Job summary

Sodexo is seeking a Service Response Center Supervisor in the Lehigh Valley area. You will coach SRC agents to deliver outstanding service through calls, emails, and face-to-face interactions, while building a capable team and ensuring adherence to standards.

This full-time position requires reliable attendance and flexibility for rotating shifts. Ideal candidates bring 2+ years of supervisory experience and a meticulous, organized approach to work.

Qualifications

• 2+ years of related experience in a supervisory role.
• Ability to drive high standards of customer service and support.

Responsibilities

• Coach SRC agents to deliver exceptional service via phone, email, or in person.
• Build a strong team and develop employees to meet standards and processes.
• Attend shifts on time and maintain reliable attendance.
• Perform other duties as needed based on client requirements.

Skills

Leadership experience

Customer service

Team building

Job description

Service Response Center Supervisor

Location: LEHIGH VALLEY - MACK BUILDING - 74848005

Workdays/shifts: Afternoon/evenings - varying days, and rotating weekends. More details will be provided during the interview process.

Employment Type: Full-time

Pay Range: $23 - $23

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

What You’ll Do:

As a Service Response Center Supervisor at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.

Responsibilities include:

• Responsible for coaching Service Response Center (SRC) Agents to deliver exceptional customer service through telephone, email, or face-to-face communications.
• Build a strong team, by developing employees to accomplish desired results, and play a collaborative role in growing and implementing standards and processes.
• Attends work and shows for scheduled shift on time with satisfactory regularity
• Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

What You Bring:

• Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
• 2+ years of related experience Previous supervisory experience required
• Preferred candidates will be able to perform to a high level of accuracy and are meticulous and organized

What We Offer:

• Flexible and supportive work environment, so you can be home for life’s important moments.
• Access to ongoing training/development and advancement opportunities to turn your job into a career
• Full array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
• In addition to Sodexo’s standard, some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.

Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo’s benefit offerings during the interview process.

Who we are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.