Service Response Center- Team Lead

Sodexo; Towson (MD); Presencial; USD 23 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k

Resumo da oferta

Sodexo at GREATER BALTIMORE MEDICAL CENTER is seeking a Service Response Center Team Lead. You will be a warm-welcomer and experience ambassador, dedicated to delivering exceptional customer service and supporting patients, visitors, and staff.

Responsibilities include acting as the senior team member, coaching and training colleagues, ensuring accurate data reporting, and maintaining punctual attendance to meet client requirements.

Qualificações

• Teamwork and collaborative mindset.
• Adaptability to varying shifts and environments.
• Reliable and proactive approach to responsibilities.

Responsabilidades

• Responsible for performing all duties of a Service Response Center Agent while serving as the senior-most non-management team member.
• Promote the ultimate customer experience through effective communication and modeling of positive behavior; includes training and coaching.
• Assist with data reporting to ensure department goals are met.

Conhecimentos

Teamwork

Adaptability

Reliability

Descrição da oferta de emprego

Location: GREATER BALTIMORE MEDICAL CENTER - 32003005

Workdays/shifts: Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

Employment Type: Full-time

Pay Range: $17 - $18

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

What You’ll Do:

As a Service Response Center- Team Lead at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.

Responsibilities include:

• Responsible for performing all of the duties of a Service Response Center Agents while also serving as the senior-most, non-management team member of the Service Response Center.
• Promote delivery of the ultimate customer experience for customers, and employees through effective communication and behavior modeling, includes training, coaching, motivating, and problem solving
• Assist with data reporting to ensure department goals are being achieved.
• Attends work and shows for scheduled shift on time with satisfactory regularity
• Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

What You Bring:

• Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
• 0– 2 years of related experienceworking in a hospital environment is a plus

What We Offer:

• Flexible and supportive work environment, so you can be home for life’s important moments.
• Access to ongoing training/development and advancement opportunities to turn your job into a career
• Full array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
• In addition to Sodexo’s standard, some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.

Who we are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.