Service Request Specialist

Spectrum Health; Royal Oak (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits package

On-demand pay

Discounts directory

Insurance options

Retirement plan

Job summary

Corewell Health in Royal Oak, MI is seeking a Facility Operations Help 1 - Corporate to receive service requests for hospital facilities and equipment, enter them into the CMMS, prioritize problems, and route to technicians. Primary hours will be 6:30 a.m. to 3 p.m., with shifts possibly adjusting to 8:30 a.m.

to 5 p.m. You will communicate with customers and technicians about work order status, maintain asset records, and help update maintenance schedules as needed.

Qualifications

• High School Diploma or equivalent
• Preferred Moderate level of medical terminology and data entry experience.

Responsibilities

• Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.
• Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail; gathers information to assess customer’s need and prioritizes the reported problem.
• Enters request into work order system and creates accurate work orders; routes to appropriate shop or department in a timely manner.
• Answers customer questions regarding status of work orders.
• Maintains work order system and communicates with customers and technicians regarding work order status.

Education

High School Diploma or equivalent

Tools

CMMS

Job description

Job Summary

Receives customer requests for service on hospital facilities and equipment. Main responsibilities will include taking customer calls for work order requests for biomed and facilities and support services maintenance and recording in the CMMS (Computerized Maintenance Management System) as well as triaging web requests. Some duties for maintaining asset records and updating maintenance schedules will be assigned as needed. Assesses and prioritizes problem, creates work order and routes to appropriate technician. Maintains work order system. Communicates with customers and technicians regarding work order status. Main work hours are 6:30 a.m. to 3 p.m. though hours may shift depending on coverage to 8:30 a.m. to 5 p.m.

Essential Functions

Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment. Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail. Gathers information to assess customer’s need, prioritizes the reported problem, and enters request into work order system. Creates accurate work orders and routes to appropriate shop or department in a timely manner. Answers customer questions regarding status of work orders. Issues specialty work orders (Shutdowns, RSI, SMAP, Move) Contacts outside vendors for service requests on equipment covered by service contracts. Consistently uses tools and equipment appropriately on the job. Maintains and contributes to a safe work environment.

Qualifications Required

High School Diploma or equivalent

Preferred Moderate level of medical terminology and data entry experience.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name

Facility Operations Help 1 - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40 Hours of Work 6:30 a.m. to 3 p.m.

Days Worked

Monday Friday Weekend Frequency N/A

This career site is for Non-Corewell Health team members only.

Health & Safety Policies

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health values and culture

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.