Client Technology Technician

Corewell Health; Royal Oak (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

On-demand pay

Discounts & deals

Identity protection

Retirement plans

Job summary

Corewell Health in Royal Oak, MI is seeking an intermediate-level technical support specialist to assist healthcare staff with client devices and standard corporate applications. You will operate under intermittent supervision, applying security procedures and troubleshooting in a fast-paced clinical environment.

The role requires 2+ years of relevant experience and a High School diploma; a technical degree or Microsoft A+ certification is a plus.

Qualifications

• High school diploma or equivalent required.
• Associate degree/technical training preferred.
• 3+ years of relevant field experience preferred.
• CRT - Microsoft A+ certification preferred.

Responsibilities

• Provide intermediate technical support for client devices and standard corporate apps.
• Apply security procedures and maintain knowledge of network fundamentals.
• Troubleshoot end-user devices and document actions taken.
• Communicate technical information clearly to non-technical personnel.
• Support deployment and education of client devices within corporate standards.

Skills

Client technology support

Communication skills

Team collaboration

Education

High School Diploma or equivalent

Associate's Degree/Technical school or equivalent

Job description

Job Summary

Working alone or as part of a team under intermittent supervision, provides intermediate level technical support to members of the healthcare community with a focus on client technology/devices and standard corporate applications utilizing technical knowledge, corporate standards, problem solving and communication skills at an intermediate level.

Job Summary

Working alone or as part of a team under intermittent supervision, provides intermediate level technical support to members of the healthcare community with a focus on client technology/devices and standard corporate applications utilizing technical knowledge, corporate standards, problem solving and communication skills at an intermediate level.

Essential Functions

• Intermediate knowledge of computer security procedures and protocol.
• Novice level understanding of network infrastructure and protocols.
• Intermediate skills with common micro-computer operating systems.
• Intermediate knowledge of corporate usage standards/policies related to end user devices/technology.
• Technical and functional understanding of corporate standard client devices for purpose of deployment, support, and customer education at an Intermediate level.
• Intermediate skill level with problem definition, troubleshooting and corrective actions in support of end user devices/technology.
• Ability to identify technical and functional specifications to meet customer needs related to client devices within the framework of corporate standards at a Novice level.
• Intermediate interpersonal skills, flexibility, and customer service focus.
• Ability to communicate effectively, both orally and in writing at an intermediate level.
• Ability to communicate technical information to non-technical personnel at an intermediate level.

Qualifications

Required

• High School Diploma or equivalent
• At least 2 years of relevant experience in the field

Preferred

• Associate's Degree/Technical school or equivalent
• 3 or more years of relevant experience in the field
• Client technology support experience
• CRT - Microsoft A+

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name

Technical Field Services CHE Hospitals - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.