Service Representative Team Lead

Labcorp; Richmond (VA); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

STD/LTD

401(k)

Paid time off

Job summary

Labcorp in Richmond, VA is seeking a Logistics Team Lead to guide daily warehouse and courier operations. The role involves supervising drivers, coordinating schedules, and ensuring accuracy of routes and reports, with on‑site responsibilities in a fast‑paced lab logistics environment.

The position requires a high school diploma and at least 3 years of driving or courier experience, with the ability to lead a team, multi-task, and handle lab specimens when needed.

Qualifications

• High School Diploma or GED or equivalent.
• 3 years or more experience as a driver or courier.

Responsibilities

• Assist logistics supervisor with day to day operations and special projects.
• Coordinate and assign work to the logistics team to ensure proper coverage.
• Ensure all drivers are prepared for their shifts with the necessary supplies.
• Work with dispatcher to provide alternate routes when needed.
• Research, troubleshoot and follow up on internal and external customer inquiries and issues.
• Train new hires and provide on‑going training and support to the team.
• Generate and review daily/weekly reports and escalates any issues to leadership.
• Update routes in the database and reconcile route logs on a consistent basis.
• Ensure all equipment and handheld electronic devices are working properly.
• Serve as back‑up driver when needed and perform dispatch duties as required.
• Perform administrative and clerical duties as needed.

Skills

Critical thinking

Multi-tasking

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Tools

Handheld devices

Job description

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we’re improving health and improving lives.

Labcorp is seeking a Logistics Team Lead to join our team in Richmond, VA.

Work Schedule

Monday – Friday, 1:00 pm – 9:30 pm with rotating weekends; as a Team Leader you must have the flexibility to work other shifts as needed including on‑call time.

Job Responsibilities

• Assist logistics supervisor with day to day operations and special projects.
• Coordinate and assign work to the logistics team to ensure proper coverage.
• Ensure all drivers are prepared for their shifts with the necessary supplies.
• Work with dispatcher to provide alternate routes when needed.
• Research, troubleshoot and follow up on internal and external customer inquiries and issues.
• Train new hires and provide on‑going training and support to the team.
• Generate and review daily/weekly reports and escalates any issues to leadership.
• Update routes in the database and reconcile route logs on a consistent basis.
• Ensure all equipment and handheld electronic devices are working properly.
• Serve as back‑up driver when needed and perform dispatch duties as required.
• Perform administrative and clerical duties as needed.

Minimum Qualifications

• High School Diploma or GED or equivalent.
• 3 years or more experience as a driver or courier.

Additional Job Standards

• Excellent critical thinking skills and the ability to prioritize and multi‑task.
• Strong attention to detail and organizational skills.
• Basic computer skills with proficiency in Microsoft Office.
• Ability to handle the physical demands of the position.
• Comfortable with handling lab specimens when needed.
• Valid driver’s license and clean driving record.
• Be at least 21 years old.

Are You a Good Fit?

Are you an experienced courier/driver and looking for a leadership opportunity? Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry‑leading company that offers growth and stability? In this position, you will work in a fast‑paced, customer‑focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives."

Compensation

Pay Range: $18.00 – $26.00 per hour.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan. Employees scheduled to work less than 20 hours, casual, intern, and temporary employees are only eligible to participate in the 401(k) plan. Employees scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Equal Opportunity Employer

Labcorp is proud to be an equal opportunity employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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