Service Representative (BOS)

Secure Identity, LLC.; Boston (MA); Presencial; USD 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

CLEAR is recruiting a Member Experience/Service Ambassador to greet travelers, verify membership, and guide them through the CLEAR process. You’ll resolve issues with empathy, maintain lane readiness, and educate travelers on CLEAR benefits.

A team-based bonus may be earned when location goals are met. Required are strong service orientation, the ability to stay calm in fast-paced environments, and flexibility for shifts including weekends.

Formación

• 18 years of age or older.
• High school diploma or GED.
• 1+ years of client facing customer service experience.
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Airport badging and government screening completed.

Responsabilidades

• Delight Members & Travelers: greet, wayfinding, answer questions, create memorable interactions.
• Verify & Escort: warmly welcome and verify members, guiding them through their journey.
• Resolve Issues: triage and resolve member concerns and involve support teams as needed.
• Keep Operations Flowing: ensure lane readiness, signage, equipment, cleanliness, and clear communication.
• Educate & Inform: share information about CLEAR benefits and services.
• Operate Safely & Compliantly: follow security protocols and uphold safety procedures.

Conocimientos

Service mind

Clear communication

Problem solver

Team player

Tech comfortable

Educación

High school diploma or GED

Herramientas

Mobile devices

Company systems

Descripción del empleo

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency. You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.

What You’ll Do:

Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions.

Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.

Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.

Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.

Educate & Inform: Share information about CLEAR benefits and services.

Operate Safely & Compliantly: Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.

What You’re Great At:

Service Mindset: Genuine passion for helping people and creating calm, positive experiences in fast-paced environments.

Clear Communication: Friendly, professional, and able to tailor your approach to each traveler.

Problem Solver: Steady under pressure; you anticipate needs, remove friction, and elevate issues appropriately.

Team Player: Collaborative, coachable, and eager to contribute to shared goals.

Tech Comfortable: Confident using mobile devices and company systems.

Role Requirements

18 years of age or older; high school diploma or GED.

1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc)

Open availability for shifts, including weekends/holidays.

Able to stand for up to 8 hours per day.

Successful completion of airport badging and government screening, including a drug test.

Ability to frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport. Must be able to stand, walk, bend, reach, and perform other physical tasks associated with assisting customers in an airport setting.

Hourly base wage

Benefits package available for eligible employees. (Details vary by location and role type.)

Love delivering exceptional service and creating smooth travel moments?