Service Representative Off-Site

Graybar Electric Company, Inc.; Forest Park (GA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision options

401(k) with company match

Paid vacation & sick days

Paid holidays

Job summary

Graybar Electric Company, Inc. is seeking a Service Representative Off-Site in Forest Park, GA. This role focuses on customer satisfaction, order processing, and coordinated delivery support while handling shipping, inventory, and occasional on-site deliveries.

The position requires at least 1 year of experience, a high school diploma or GED, and the physical ability to lift up to 70 pounds. A safe, team-oriented warehouse environment is provided with standard Mon–Fri hours.

Qualifications

• Minimum 1 year experience required.
• Ability to perform physical requirements such as standing, walking, bending, lifting up to 70 pounds.
• Willingness to operate warehouse equipment in a safe manner.
• Ability to work in a warehouse environment and adapt to temperature changes.

Responsibilities

• Sell Graybar goods and services to customers.
• Fill customer merchandise requirements and suggest solutions.
• Coordinate order entry, pricing, expediting, billing, and order maintenance.
• Handle shipping, receiving, and inventory maintenance; monitor stock levels.
• May perform delivery driver duties and ensure timely deliveries.
• Update product knowledge through training and self-study.

Skills

Customer service

Communication skills

Teamwork

Physical stamina

Education

High school diploma or GED

Tools

Pallet jacks

Forklifts

Push carts

Job description

Make a difference. As a Service Representative Off‑Site, you serve as key contact and liaison for customers to ensure total customer satisfaction.

Work Shift and Hours: Monday - Friday, 6:30am - 3:30pm

Compensation Details: The expected pay rate for this position is starting between $19.00 - $22.00 per hour, depending on experience.

Work Shift and Hours: Will be deployed on‑site at customer's site in the Forest Park, GA area.

In this role you will:

• Take an active role in selling Company goods and services.
• Fill customer merchandise requirements, including the counter, using knowledge of products sold.
• Suggest selections that meet customer needs.
• Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance.
• Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise.
• May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations.
• Update knowledge of products through self‑study and attending product training classes.

What you bring to the table:

• Minimum 1 year experience required
• High school diploma or GED required
• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions
• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required
• Ability to meet driving requirements if assigned to operate a Company‑required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs
• Knowledge of warehouse procedures and security regulations
• Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs
• Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact
• Communication, administrative, and computer skills
• Ability to work under general supervision and work cooperatively with other branch personnel
• Ability to successfully complete all Company training designed to comply with regulatory requirements

The Value of Graybar:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full‑time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. Life Insurance coverage for you and options for your family. Save on expenses with Flexible Spending Accounts. Enjoy our Disability Benefits at no cost to you. Share in our success with Profit Sharing Plans. 401(k) Savings Plan with company match to help secure your future. Paid Vacation & Sick Days to spend time away from work or in case of an illness. Rest and recharge during our Paid Holidays throughout the year. Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. Volunteer with Community Time Off to give back to the community. Predictable Work Schedules to plan your life: no weekends or nights for most roles. Celebrate your and others' achievements with our Employee Recognition Program. Reach your career goals with our Educational Reimbursement and Career Development Programs. And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.