Service Representative - Longview

City of LS; Town of Lee (NY); On-site; USD 21,000 - 23,000; Part time

Job summary

The City of Lee's Summit's Parks and Recreation department is seeking a part-time front desk/clerical assistant for the Longview Community Center. The role involves answering calls, assisting patrons, handling payments, and performing data entry in the RecTrac system.

Minimum qualifications include 16+ years of age, 1 year of customer service experience preferred, and completion of first aid, AED, and CPR within 30 days of hire.

Qualifications

• Must be at least 16 years of age.
• At least one year experience in customer service preferred.
• Basic first aid, AED and CPR required within thirty (30) days of date of hire.

Responsibilities

• Serves as primary point of contact for department patron service.
• Assists patrons with inquiries and other related needs.
• Responds to telephone requests and assists patrons with a wide variety of questions.
• Collects payments for facility visits, activities, and related transactions.
• Creates, maintains and performs data entry into the RecTrac System.
• Maintains administrative records and files related to facility operations.
• Processes financial transactions for primary registration center and maintains all transaction history.
• Accepts payments and balances start up cash in drawer and drop.
• May assist in performing light maintenance or cleaning duties as needed during shift.
• May assist patrons with other Parks and Recreation transactions or needs.
• Maintains safety by following LSPR guidelines, policies and procedures.

Skills

Customer service

Data entry

Cash handling

Communication

Tools

RecTrac System

Job description

Lee's Summit Parks and Recreation is an accredited, gold medal award-winning agency with over 45 full‑time professionals and over 300 seasonal and part‑time staff who provide the Lee's Summit community with dozens of quality recreational opportunities.

EOE Employment at LSPR guarantees the opportunity to learn communication and organizational skills, professionalism, and civic responsibility while building outstanding personal and work relationships. $15.40/hourly

Responsible for handling telephone requests, assisting patrons and performing a wide variety of administrative functions related to the operations of Longview Community Center; processes facility related transactions, with responsibility for maintaining critical cash controls; assists with rentals and other facility activities as needed; performs minor maintenance and janitorial duties as needed, including opening and closing cleaning duties.

Job Scope

No supervisory or budgetary responsibilities.

Essential Duties and Responsibilities

• Serves as primary point of contact for department patron service.
• Assists patrons with inquiries and other related needs.
• Responds to telephone requests and assists patrons with a wide variety of questions.
• Collects payments for facility visits, activities, and related transactions.
• Creates, maintains and performs data entry into the RecTrac System.
• Maintains administrative records and files related to facility operations.
• Processes financial transactions for primary registration center and maintains all transaction history.
• Accepts payments and balances start up cash in drawer and drop.
• May assist in performing light maintenance or cleaning duties as needed during shift.
• May assist patrons with other Parks and Recreation transactions or needs.
• Maintains safety by following LSPR guidelines, policies and procedures.
• Attends regularly scheduled staff meetings.
• Ensures enforcement of rules and regulations of LSPR.
• Performs all other related duties as assigned.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position.

Minimum Qualifications

• Must be at least 16 years of age.
• At least one year experience in customer service preferred.
• Basic first aid, AED and CPR required within thirty (30) days of date of hire.

The City of Lee's Summit offers a variety of municipal career opportunities with more than 150 job classifications.

The City is fully committed to a policy of hiring without regard to sex, age, color, race, religion, national origin or disability as prescribed by federal and state laws.

The City will require a post-offer background check and physical which includes a drug/alcohol screening.

The City is a drug-free workplace.