Service Representative I

Philadelphia Housing Development Corporation (PHDC); Philadelphia (Philadelphia County); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Deferred compensation

Vacation and sick time

Job summary

PHDC seeks a detail-oriented housing information clerk to support applicants applying for housing assistance. You will interview clients, determine eligibility, and clearly explain available programs.

Responsibilities include processing applications, verifying documents for accuracy, and maintaining thorough records. The role emphasizes customer service, accuracy, and compliance with program requirements.

Qualifications

• Education equivalent to completion of the twelfth school grade.
• Three years of clerical work experience, two involving public information or handling inquiries.
• Ability to determine eligibility for housing assistance programs.
• Familiarity with interviewing and information-gathering techniques.

Responsibilities

• Provide housing information to applicants and elicit necessary details.
• Interview applicants to determine eligibility for housing programs.
• Process applications and verify documentation for accuracy.
• Maintain records and prepare required reports and status updates.

Skills

Public contact

Interviewing techniques

Customer service

English language skills

Judgment & decision making

Office procedures

Education

Education equivalent to completion of the twelfth grade

Job description

• Base Pay $45,130.00 - $50,033.00 / Year
• Job Category PHDC
• Employee Type Represented, Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name PHDC Human Resource Department
• Email [e-mail]

Description

This is skilled public contact work, giving information to and interviewing the general public in order to process applications and determine eligibility for housing assistance in the City. An employee in this class must determine what housing assistance is available based on the information provided by clients, explain what housing programs are available to meet their needs, determine what programs they qualify for, and inform the client what process is involved to apply. Employees may take phone applications from callers to the housing assistance Hotline and thereby directly provide access to housing assistance. Significant aspects of the work are full-time contact with the general public to provide and elicit information, and the use of judgment to properly process documents. Work is performed under the supervision of an administrative or clerical supervisor.

This position begins at the stated starting salary. The salary increases yearly to top of pay range based on satisfactory performance.

PHDC offers a generous benefits package, including:

• Superior health insurance (including prescription, vision, and dental)
• Life insurance
• Deferred compensation
• Paid vacation and sick time
• And much more!

ONCE HIRED ALL EMPLOYEES MUST BECOME A RESIDENT OF THE CITY OF PHILADELPHIA WITHIN SIX MONTHS OF APPOINTMENT AND MAINTAIN RESIDENCY STATUS IN THE CITY OF PHILADELPHIA AS A CONDITION OF EMPLOYMENT.

PHDC is an equal opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status.

Requirements

MINIMUM REQUIREMENTS

• Education equivalent to completion of the twelfth school grade. Three years of experience in clerical work, two years of which shall have involved a significant job assignment giving information to or eliciting information from the public or receiving and answering complaints. Or any equivalent combination of acceptable education and experience.

PHYSICAL AND MEDICAL STANDARDS

• Ability to meet the physical and medical standards approved for this class.

Summary

Interviews applicants applying for vacant properties; provides housing information and elicits information from applicants; receives documents; checks documents for accuracy, completeness, and conformity with the program requirements; rejects improper documents; completes application and determines eligibility.

Processes applications: checks terminal for property status and to determine taxes, ownership, income information, taxes, water, and lien delinquency; prepares status report for each application completed. Dispatches repair crews based on information taken.

Performs filing, typing, and other clerical duties.

Performs related work as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Considerable knowledge of the English language and spelling.
• Considerable knowledge of office practices and procedures.
• Considerable knowledge of departmental functions and organizations.
• Considerable knowledge of regulatory and procedural issues related to client eligibility for housing assistance programs.
• Thorough knowledge of interviewing techniques.
• Knowledge of house systems and repair approaches.
• Proficiency in public contact and customer service.
• Ability to speak and provide information clearly and concisely.
• Ability to make judgmental decisions where several courses of action are presented.