Service Representative, Brokerage Placement – Commercial Lines

Brown & Brown; Kentucky; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Benefits

401k plan

Paid Time Off

Job summary

Bridge Specialty Group in Kentucky is seeking a Service Representative, Brokerage Placement – Commercial Lines to join our growing team at LocalEdge. The role focuses on policy service, COI handling, and underwriting support to assist in placing commercial lines business.

You will collaborate with agents and partners, prioritize tasks to meet SLAs, and contribute to growth through exceptional service and process improvements while ensuring regulatory compliance.

Qualifications

• Experience in insurance or brokerage service is preferred.
• Knowledge of policy status requests, COIs and risk evaluation.
• Ability to work with underwriters and agents to support placements.

Responsibilities

• Provide policy service activities by phone and electronically within service standards.
• Assist underwriters with agency support activities and complete transactions in first-time-final mode.
• Determine risk classifications and endorsement acceptability; manage day-to-day work priorities.
• Communicate with agencies and internal/external partners to fulfill tasks and build relationships.

Skills

Customer service

Policy service

Underwriting support

Education

Undergraduate business studies

Bachelor's degree preferred

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Bridge Specialty Group is seeking a Service Representative, Brokerage Placement – Commercial Lines to join our growing team at LocalEdge!The Service Representative, Brokerage Placement – Commercial Lines will provide policy service and underwriting support by handling policy status requests, certificates of insurance, and risk evaluations while ensuring compliance with company policies and regulations. This role involves collaborating with agents and partners, managing work priorities to meet service level agreements, and contributing to business growth through exceptional customer service and process improvements.How You Will Contribute: Perform policy service activities primarily by phone and electronically within established time and service standards. Service activities include handling policy status requests, certificates of insurance (COI), renewal follow-up requests, and other related tasks.Assist underwriters with agency support activities and aim to complete all transactions in a first time-final mode.Make decisions to accept, modify, or decline business of lower complexity according to policies, practices, and standards. Determine the accurate classification of risks to ensure the matching of price and product to the customer. Make endorsement decisions based on acceptability of endorsements. Determine applicable markets and qualifying risks. Prioritize and make decisions for day-to-day work management.Research information from multiple sources, following company guidelines, to support underwriting analysis. May require capturing verbal information or data through reports or other electronic means.Review individual risks for acceptability based on multiple carriers' underwriting guidelines, state regulations and surplus lines requirements. May perform analysis for others or in support of higher-level underwriters.Consult with agents, internal, and external partners regarding customer service activities. Recommend opportunities for internal process design and operation. Work with leaders, peers, and other departments to share and gather vital information for completing work. Communicate effectively with agencies and internal/external partners to fulfill assigned tasks.Plan completion of assignments to meet agreed-upon timelines and service level agreements.Provide service to agencies by sharing and requesting information to support the business. Establish rapport with customers through day-to-day interactions. Routes calls and higher-level issues to appropriate individuals. May assist brokerage specialists with agency support activities.Maintain and form relationships by providing quality customer service. Build positive relationships with peers and team members.Achieve team goals through developing a profitable book of business and strategically growing both policies in force and premium.Licenses and Certifications: P&C License and Surplus Lines License or L&H License in all states (if required by product line) required within 45 days.Skills & Experience to Be Successful: Undergraduate studies in business administration or related field of study; degree (preferred)One year of related insurance experience (preferred) will consider undergraduate degree in lieu of experience.About Us:Bridge Specialty Group creates a seamless way to connect the varying needs of our retail partners with the market clout and talents of our wholesale entities. Our more than 25 niche-focused brands reflect our deep experience and specialization in construction, general casualty, environmental liability, professional liability, health care, public entity, workers’ comp, property and personal lines.With more than 50 locations and more than 2,000 team members throughout the United States and Europe, Bridge has access to more than 200 standard and excess & surplus lines carriers that support our $7+ billion premium book.Our focus is on bringing the power of collective size and specialty to the wholesale brokerage marketplace. Bridge Specialty Group – aligning risk with greater reach.Pay Range$22.00 - $24.00 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.Recruiting Vendor Disclosure StatementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.