Service Representative

Skyjack Inc.; West Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package (drug, dental & 


Career advancement opportunities

Sustainability council

Community outreach programs

Job summary

Skyjack Inc. is seeking a Technical Service Representative to provide comprehensive support to customers on Skyjack equipment. The role focuses on telephone support for repairs and product issues, driving new product launches, and delivering technical training.

You will work cross-functionally to resolve issues while promoting services and products. Responsibilities include delivering technical assistance, training customer service staff, producing weekly reports, and interpreting manuals,

Qualifications

• Minimum three years customer service experience; aerial work platform industry experience preferred.
• Ability to work independently performing service and repair tasks as needed.
• Possess strong system and hardware skills.
• Ability to use communications software and possess above average computer skills including Microsoft Excel, Word, Office and PowerPoint.
• Demonstrate motivation and continuous learning to update technical skills.
• Valid Passport.

Responsibilities

• Provide technical assistance and training to customers in support of Skyjack products.
• Provide appropriate training for customer service to improve responsiveness and knowledge.
• Complete weekly reports in a timely manner.
• Read and interpret manuals for setup, calibration, operation, repair, maintenance and testing.
• Read data in technical drawings and schematics.
• Travel across the US as required and visit corporate office in Ontario, CA.

Skills

Customer service

Independent work

System & hardware skills

Communication skills

Passport valid

Education

Post-secondary technical diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Office suite

Job description

Job Summary

The Technical Service Representative has full responsibility for providing support to customers in respect of Skyjack equipment. The majority of duties will be providing telephone support for any repair or product issues, as well as supporting new product launches and technical training. Work cross‑functionally to resolve any issues. Promote services and/or products to customers. Provide technical training and guidance to less experienced team members.

Responsibilities

• Provide technical assistance and training to customers in support of Skyjack products.
• Provide appropriate training for customer service to improve overall responsiveness and knowledge.
• Complete weekly reports in a timely manner.
• Ability to read and understand a wide variety of manuals for set‑up, calibration, operating, repair, maintenance, testing and quality.
• Locate data in a variety of technical drawings.
• Ability to understand electric and hydraulic circuits and schematics.
• Ability to evaluate severity of equipment faults and anomalies considering all possible scenarios.
• Ability to judge conditions of individual parts, devices and adequacy of repairs.
• Judge suitability of parts, components, and modifications.
• Ability to verbally discuss electric and hydraulic circuits and schematics.
• Communicate effectively with customers to promote products, learn about equipment faults, and explain procedures, answer questions and address complaints.
• Exchange diagnostic and troubleshooting information with appropriate department personnel.
• Evaluate sets of data collected from trials and simulations to understand troubleshooting faults and equipment performance.
• Schedule repair and maintenance tasks.
• Ability to travel across the US as required and visit our corporate office in Ontario, CA.

Academic / Educational Requirements

• Post‑secondary technical diploma and ongoing related organization training and maintenance experience.

Required Skills & Experience

• Minimum three years customer service experience; aerial work platform industry experience strongly preferred but not essential.
• Ability to work independently performing service and repair tasks as needed.
• Possess strong system and hardware skills.
• Ability to use communications software and possess above average computer skills including Microsoft Excel, Word, Office and PowerPoint.
• Demonstrate motivation and continuous learning to update technical skills.
• Valid Passport.

What Linamar Has To Offer

• Competitive compensation.
• Employee benefits package includes but not limited to drug, dental & vision, etc.
• Opportunities for career advancement.
• Sustainability council.
• Community based outreach supporting both local and global initiatives and charities.

About Us

Skyjack supplies construction rental companies globally with quality engineered, simple, and reliable access and telehandler equipment. Initially started as a scissor lift manufacturer in 1985 and has grown to become a world leader in the general Mobile Elevating Work Platform (MEWP) industry. As a dominant player in a consistently evolving industry, Skyjack employees thrive on absorbing new information and have a thirst for continuous improvement in their professional selves. In 2002 Skyjack became a part of the Linamar Corporation and has since been able to leverage strategic partnerships and use the guidance of their parent company to rapidly change the face of the access industry. Every aspect of the company is deeply rooted in Skyjack’s safety initiatives as this can be an extremely challenging industry. Skyjack prides itself on being simply reliable and easy to do business with. This mission extends to the relationships with customers, suppliers, and employees. With access to state‑of‑the‑art tools and resources, you’ll have the opportunity to make a meaningful impact alongside a team of driven and passionate professionals. Join us and be part of a company where innovation, collaboration, and growth are at the heart of everything we do.

Equal‑Opportunity Employer Statement

Linamar Corporation is an equal opportunity employer and encourages diversity in the workplace without regard to any basis protected by applicable federal, state, or local law. Linamar Corporation encourages applications from all qualified individuals and will reasonably accommodate applicants throughout all stages of the recruitment and selection process upon request.