Service Representative

Midwest-Family-Mutual; Urbandale (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Midwest Family Mutual Insurance Company is seeking a Service Representative to handle Property and Casualty policy processing, including claims and underwriting clerical work, from a home office. The role requires 2+ years in P&C insurance and strong communication skills, with the ability to work independently and use MS Office.

Some travel to the office may be requested, and a high-speed internet connection and home office setup are required.

Qualifications

• Minimum of 2 years experience in Property and Casualty insurance.
• Understanding of personal and commercial policies.
• Excellent written and verbal communication.
• Ability to work independently and be self-motivated.
• Proficient with MS Office and internet access at home.

Responsibilities

• Process Personal and Commercial lines endorsements
• Complete claims and underwriting clerical functions as assigned
• Answer correspondence and inquiries promptly from brokers/agents, insureds, claimants, doctors, employers, outside vendors, etc.
• Process renewals for Commercial lines accounts
• Review property inspections and building cost estimators
• Compliance with proper internal controls as necessary to conduct jobfunctions and/or carry out responsibilities and/or administrative activities at the Company
• Use appropriate judgment in upward communication regarding department and/or customer concerns
• Additional duties and responsibilities as assigned

Skills

Property & Casualty experience

Strong communication

Independent worker

MS Office

Attention to detail

Time management

Education

High school diploma or GED

Tools

MS Office

Job description

Service Representative

Midwest Family Mutual Insurance Company Urbandale, Iowa, United States

About this position

Description:

Summary: This position entails Property and Casualty policy processing, including claims and underwriting clerical work. Qualified candidates will have a minimum of 2 years experience in Property and Casualty insurance. This is a work from home position that will require high speed internet access, home office, and travel into the office as requested.

Job Functions and Responsibilities include, but are not limited to, the following:

• Process Personal and Commercial lines endorsements
• Complete claims and underwriting clerical functions as assigned
• Answer correspondence and inquiries promptly from brokers/agents, insured’s, claimants, doctors, employers, outside vendors, etc.
• Process renewals for Commercial lines accounts
• Review property inspections and building cost estimators
• Compliance with proper internal controls as necessary to conduct jobfunctions and/or carry out responsibilities and/or administrative activities at the Company
• Use appropriate judgment in upward communication regarding department and/or customer concerns
• Additional duties and responsibilities as assigned

Qualifications/Requirements:

• 2+ years of property/casualty experience required
• Understanding and knowledge of personal and commercial policies
• Strong written and verbal communication skills
• Ability to work independently and be self-motivated
• Good Interpersonal Skills
• Strong organizational skills and attention to detail
• Good Analytical Skills
• Proficient with MS Office products
• Access to High-Speed Internet and home office space is required

Education/Training/Experience:

• High school diploma or GED
• Previous claims or underwriting assistant experience a plus
• Insurance Education is a plus - i.e. INS, CPCU, CIC, AU