Service Representative

Thompson Safety; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Thompson Safety is seeking a Service Representative to service and grow an assigned customer base while exceeding customer expectations with urgency. You will partner with Account Executives to maximize the company’s growth in the safety field.

The role requires a high school diploma or GED, driver’s license, and the ability to pass a drug and background check. Familiarity with safety codes and product attributes is preferred, along with basic Microsoft Office skills.

Qualifications

• High School Diploma or GED required.
• College degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Maintains a valid driver's license and ability to pass a drug and background check.

Responsibilities

• Serves and grows assigned customer base and exceeds customer expectations with urgency.
• Develops new business opportunities through cold calls and leads.
• Establishes contact and comfort level between customer and staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Learns and applies new skills via Company and vendor training.
• Supports marketing programs and initiatives.
• Contacts potential customers to start the sales process.
• Benchmarks best practices from others in sales and service.
• Introduces and implements new products and services to assigned accounts.
• Performs other duties as assigned.

Job description

Job Summary

Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency. Service Representatives will build their territory with Account Executives to maximize the growth of the company.

Essential Job Functions

• Assists the Company in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assists in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Observes and benchmarks other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduces and implements new products and service to assigned accounts.
• Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned.

Experience & Qualifications

• High School Diploma or GED required. College degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to increase the customer experience.
• Adequate skill with Microsoft products such as Word, Excel, and Outlook.
• Professional certification may be required in some areas.
• Maintain a valid driver's license and ability to pass a drug and background check.

Physical Requirements

• R egularly required to stand , walk , talk , hear and have full use of hands . The employee is occasionally required to sit , reach with hands and arms , climb or balance , and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to operate a motor vehicle and travel daily.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.