Service Repair Technician, Flexible Robotics

Johnson & Johnson Co.; Santa Clara (CA); Hybrid; USD 130,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Generous time off and leaves

Job summary

Auris Health Inc. seeks a Service Repair Technician for Flexible Robotics in Santa Clara, CA. You will service and repair robotic platforms, configure hardware/software, and collaborate with engineering, manufacturing, and quality teams to maintain high uptime and compliance.

The role requires a Master’s degree in a technical field and hands-on experience with robotic devices, testing, and documentation. Strong knowledge of GMP/GDP and agile practices is preferred.

Qualifications

• Requires Master’s degree in CS/CE/SE/ME or related field and 2 years of experience
• Experience configuring computer hardware and software
• Experience with robotic platforms testing and repair
• Familiarity with GMP/GDP and quality documentation
• Knowledge of table control systems and medical devices is a plus

Responsibilities

• Perform service and repair of designated electronic or mechanical products
• Set up electrical/mechanical equipment and test per instructions
• Log test data and escalate nonconformances
• Collaborate with Engineering, Manufacturing and Quality teams to root cause failures
• Document test results and traceability
• Maintain test stations and ensure proper configuration of hardware/software
• Install software/firmware on electro-mechanical systems
• Assist with failure analysis of RMAs and reports

Skills

Configuring hardware and software

Robotic platforms testing

Troubleshooting and repair

Documentation and traceability

Test plan execution

Quality system adherence

Education

Master's degree in CS/CE/SE or ME or related field

Tools

Jira

MES

SharePoint

JAMA

Airtable

Agile PLM

SAP

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Supply Chain Manufacturing

Job Sub Function

Robotics Service & Repair

Job Category

Business Enablement/Support

All Job Posting Locations

Santa Clara, California, United States of America

Job Description

Employer: Auris Health Inc.

Job Title: Service Repair Technician, Flexible Robotics

Job Code: A011.10118

Job Location: Santa Clara, CA

Job Type: Full-Time

Rate of Pay: $129,792 - $134,792

Job Duties: Service and repair of designated electronic or mechanical products in the most efficient manner and adhere to established quality standards. Set up and operate Electro-mechanical equipment /fixtures to perform repairs and follow Test Process Instructions to test product functionality; log test data and elevate nonconformances. Work with the site Engineering, Manufacturing, and Quality teams, including the Complaint department and technical support to determine the root cause of product failures. Provide detailed symptom descriptions for failures uncovered during functional test and calibration and document in defect management tool. Perform troubleshooting, test and repair of Robotic Platforms at the subsystem, interface, and component levels and verify corrective actions for test failures. Assist with documenting test plans, results, conclusions, and traceability with product requirements and design specifications. Set up and maintain the functionality test station for robotic devices, ensuring all hardware, software, and safety systems are correctly configured and ready for testing. Support the installation of software and firmware in Electro-Mechanical systems. Identify and elevate nonconforming products and support root cause investigation alongside manufacturing engineering. Establish customer satisfaction by delivering excellent repair and support of customer products while maintaining high system uptime. Support the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality Management System. Maintain inventory, tools, certified test equipment, and items related to the Service Repair Depot. Provide assistance with failure analysis of RMAs and properly documents findings. Conduct quality inspection of own or peer’s work to ensure workmanship standards are met. Apply Good Manufacturing Practices (GMP) and Good Documentation Practice (GDP) principles to assembly, test records and related documentation.

Requirements: Employer will accept a Master's degree in Computer Science, Computer Engineering, Software Engineering, or Mechanical Engineering or related field and 2 years of experience in the job offered or in a Service Repair Technician, Flexible Robotics-related occupation.

Position requires experience in:

1. 1. Configuring computer hardware and software;
2. 2. Jira, MES, Share Point, JAMA, Air Table, and Agile PLM;
3. 3. SAP;
4. 4. Robotic platforms testing and repairing;
5. 5. Manufacturing Practices (GMP) and Good Documentation Practice (GDP);
6. 6. Robotic surgical medical devices domain, including Physician HID, Console, Table, Arm, Tower, and Tool drivers;
7. 7. Installation, replacement, and functional testing of electrical, electronic, and mechanical components on Getinge tables, including batteries, power distribution boards, Table Adaptive Controller boards, Digital speaker boards, hydraulic motors, and communication boards;
8. 8. Handling software/Firmware installation, configuration, and verification for table control systems, audio files, and remote controllers, ensuring accurate operation and reliable communication between all table components;
9. 9. Conducting table calibration, control swaps, and full operational testing to ensure Robotic equipment meet performance, safety, and quality standards:
10. 10. Medical device quality testing;
11. 11. Product Lifecycle Management, including design, development, customization, and implementation; and
12. 12. Scrum methodology, including Scrum, Kanban, and Lean methodologies.

This job posting is anticipated to close on 10/25/2026.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected under federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year
• This position is eligible for benefits to include medical, dental, vision and time off, as well as any others as provided for in the applicable Collective Bargaining Agreement.
• For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits