Service & Repair Sales Executive

Fujitec Elevator (US & Canada); Carlstadt (NJ); On-site; USD 83,917 - 116,708; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Fujitec Elevator (US & Canada) is looking for a dedicated service account manager in Carlstadt, NJ. This role involves building and maintaining strong customer relationships, exceeding sales goals, and managing service accounts. Applicants should possess a bachelor's degree and a minimum of three years of relevant experience. Compensation ranges from $83,917 to $116,708, along with benefits including medical insurance and a 401(k) plan. The position involves local travel and demands strong communication and technical knowledge.

Qualifications

• Minimum 3 years of experience in a related field.
• Valid driver’s license and satisfactory Motor Vehicle Report.
• Local travel expectations: 60%.

Responsibilities

• Exceed sales goals and quotas using company tools.
• Manage service accounts and develop ongoing relationships.
• Prepare repair job proposals and service contract bids.
• Monitor current service contracts and ensure customer satisfaction.
• Conduct customer follow-ups on all proposals.

Skills

Technical Professional Knowledge

Teamwork and Cooperation

Communication

Customer Service Orientation

Initiative

Performance Motivation

Planning and Organizing

Sales Ability

Information Seeking

Problem Assessment

Education

Bachelor’s degree in a related field

Job description

Job Summary

Secure and maintain service accounts and repair work and develop and maintain strong relationships with new and existing customers so that the branch meets annual revenue goals. This position exercises discretion and independent judgement with respect to matters of significance.

Essential Duties

• Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manage service accounts by visiting customers within assigned territory, developing ongoing relationships with customers and building an understanding of their needs and wants, including building relationships with any associated groups.
• Develop capital plans for customers to address their short‑ and long‑term building needs.
• Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including developing knowledge of local elevator code requirements.
• Prepare repair job proposals by estimating labor and other job costs using an estimating software program. For items not in the program, obtain price estimates from suppliers and manually calculate, including reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receive and respond to written and oral questions related to quoted repairs and service contracts, including performing follow‑up with customers on all service and repair proposals.
• Monitor the status of current service contracts by visiting jobsites and customers within assigned territory, ensuring customer satisfaction with service and resolving outstanding issues.
• Contact service customers regarding contract renewal prior to contract expiration; advise of price increases if appropriate.
• Keep timely, well‑organized records of sales activities including proposals, bookings, losses and cancellations, using company‑provided sales management software.
• Utilize systems to perform various tracking functions.
• Assist in A/R collection efforts to ensure prompt payment from customers.
• Conduct customer follow‑up on all proposals.
• Visit project sites when necessary and work with the operations department to ensure customer needs and deadlines are being met.

Job Qualifications And Requirements

• Bachelor’s degree in a related field.
• Minimum 3 years of experience in a related field.
• Valid driver’s license and satisfactory Motor Vehicle Report.
• Local travel expectations: 60%.

Skills/Core Competencies

• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Customer Service Orientation
• Initiative
• Performance Motivation
• Planning and Organizing
• Sales Ability
• Information Seeking
• Problem Assessment

Pay Transparency Information

Level II: $83,917 to $116,708. This base pay range represents the anticipated low and high range of wages for this position. Actual salaries will vary and will be based on various factors, such as candidate’s location, qualifications, skills, competencies, and proficiency for the role. The role is also eligible for commissions subject to the terms of the IC agreement.

Full‑time employees are eligible for insurance (medical, dental, vision, life, short‑term disability, and long‑term disability) and a 401(k) plan, all subject to the terms and conditions of those plans, which may change from time to time. Employees are also eligible for certain paid‑time off benefits pursuant to our policies (which may change from time to time) and applicable laws.

Direct Reports

0 - None

Work Environment and Expectations

• Job duties are performed mainly within an established office environment under normal lighting and climate‑controlled tolerances. The noise level in the work environment is usually low to moderate.

Physical Requirements

• Prolonged periods of standing and walking.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

Equal Opportunity Employer

Fujitec America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran or any other protected class under federal, state, or local law.