Service & Rental Operations Leader

Tri-State Bobcat; Town of St. Croix Falls (WI); On-site; USD 62,000 - 74,000; Full time

Benefits offered by this job

401(k) with company match

7 paid holidays

Employee Assistance Program (EAP)

Manufacturer and on-the-job training

Career advancement opportunities

Job summary

Tri-State Bobcat is hiring a Service & Rental Advisor at our St. Croix Falls location to own daily service and rental operations. You will collaborate with customers, technicians, and other locations to optimize workflow and expand the branch’s service and rental business.

The role emphasizes customer relationships, accountability, and driving efficiency with a hands-on approach. A strong service background and leadership ability will help you grow revenue while maintaining safety and quality

Qualifications

• 3+ years of experience in equipment service or rental.
• Experience in dealership operations is preferred.
• Leadership experience is a plus.

Responsibilities

• Oversee daily service and rental operations, including scheduling, workflow, equipment availability, and customer needs.
• Manage service work from customer intake through completion, including estimates, work orders, customer communication, quality checks, and invoicing.
• Coordinate with technicians and other departments to prioritize work, resolve issues, and maintain efficient operations.
• Manage rental activities, including quotes, equipment recommendations, contracts, inspections, returns, and fleet availability.
• Monitor rental fleet condition and utilization, coordinating maintenance and repairs to maximize equipment availability.
• Build relationships with contractors, businesses, and other customers to generate repeat service and rental business.
• Identify opportunities to grow sales across equipment, parts, service, and rental offerings.
• Monitor branch performance and implement improvements to efficiency, customer satisfaction, and profitability.
• Set daily priorities, hold team members accountable, and address operational challenges while fostering a collaborative work environment.
• Maintain a safe, clean, and organized facility and ensure compliance with company policies and safety procedures.
• Participate in manufacturer training and ongoing development to stay current on equipment, rental products, and industry practices.

Skills

Equipment service

Equipment rental

Dealership operations

Leadership

Customer service

Communication

Sales growth

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

CDK/Intellidealer

Job description

Tri-State Bobcat is hiring a Service & Rental Advisor at our St. Croix Falls location to own daily service and rental operations. You will collaborate with customers, technicians, and other locations to optimize workflow and expand the branch’s service and rental business.

The role emphasizes customer relationships, accountability, and driving efficiency with a hands-on approach. A strong service background and leadership ability will help you grow revenue while maintaining safety and quality