Service Reliability Engineer

OpenEye; Liberty Lake (WA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

The pay range for this opportunity is

Annual discretionary bonus

Employee stock purchase program

Collaborative, creative culture

Casual dress

Medical, dental, vision & prescription

Company 401k match

Disability, AD&D, life insurance

Paid maternity and paternity leave

Paid vacation, sick days, holidays

Flexible hybrid work schedule

Educational assistance

Employee equipment program

Job summary

OpenEye seeks a Service Reliability Engineer to elevate reliability, quality, and release processes within the DevOps team. You will own monitoring, automation, and incident response, collaborating with QA, engineering, and product teams to ensure stable releases and stellar customer experience.

You’ll define SLIs/SLOs, optimize CI/CD pipelines, and champion observability across the software lifecycle, balancing hands-on work with strategic reliability initiatives in a hybrid environment.

Qualifications

• 1-5 years related experience and/or training.
• Cloud environments (AWS) and CI/CD tooling experience.
• Scripting language proficiency and at least one of C#, Java or C++.
• Solid TCP/IP networking knowledge and observability tooling.
• Familiar with Agile methodologies and Jira.

Responsibilities

• Engineer and implement solutions that increase system integrity, scalability, security, and reliability.
• Monitor, analyze, and improve system metrics; drive service improvements and customer experience.
• Implement, operate, and improve monitoring, alerting, and observability systems.
• Participate in incident response, postmortems, and release health processes; develop tools and dashboards.
• Collaborate with cross-functional teams to plan and deliver reliability initiatives.
• Define and improve SLIs/SLOs for platform reliability.

Skills

Cloud environments AWS

CI/CD technologies

Infrastructure automation

Monitoring tools

Scripting languages

C#

Java

C++

TCP/IP networking

Agile / Jira

Tools

Coralogix

Datadog

Prometheus

Grafana

Jira

Job description

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net .

OpenEye is seeking a Service Reliability Engineer to join our growing team.

Job Summary

As a Service Reliability Engineer (SRE) at OpenEye, you will play a hands-on role in elevating the reliability, quality, and consistency of our software and release processes. Embedded within the DevOps team and partnering closely with the Service Reliability Manager, you’ll engineer and implement initiatives that ensure stable releases and exceptional customer experience from validation, to deployment, through post-release performance.

As SRE you will be responsible for maintaining system reliability, automating operations, and monitoring key metrics and service-level indicators. You’ll participate in incident response and root cause analysis, while collaborating with development and DevOps teams to enhance observability and tooling. Alongside shared responsibility for CI/CD health and service-level objectives, you’ll work closely with QA, engineering, and product teams to champion quality throughout the entire software lifecycle. Your contributions will span both strategic and tactical domains, blending hands-on technical execution with a strong, customer-focused mindset.

Role and Responsibilities

• Engineer and implement solutions that increase system integrity, scalability, security, and reliability.
• Monitor, analyze, and improve system metrics, proactively driving service improvements and customer experience.
• Implement, operate, and continuously improve monitoring, alerting, and observability systems.
• Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence.
• Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives.
• Define, measure, and improve service-level indicators (SLIs) and objectives (SLOs) for platform reliability.
• Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions.
• Champion operational excellence, reliability, and quality throughout the software development and deployment lifecycle.
• Advocate for the customer experience, ensuring all operational and engineering efforts support end-user satisfaction and robust performance.
• Collaborate with DevOps Engineers on CI/CD pipeline optimization, environment maintenance, automation, and troubleshooting.
• Participate in capacity planning and performance tuning.

The Tech Stack

Qualifications

• 1-5 years related experience and/or training
• Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools
• Experience in a scripting language and/or C# and/or Java and/or C++ development language
• Solid understanding of development practices and TCP/IP network protocols
• Experience with service monitoring tools (e.g. Coralogix, Datadog, Prometheus, or Grafana)
• Familiarity with Agile methodologies and project management tools (e.g. Jira)
• Ability to quickly learn new technologies and practices
• Excellent critical thinking and problem-solving skills
• Strong quality ethic and test-first attitude
• Great communication and teamwork skills

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

The Perks!

• The pay range for this opportunity is $80,000 - $110,000 annually. In addition, this position is eligible for an annual discretionary bonus.
• Employees are eligible to purchase company stock at a discounted rate
• Collaborative, fun, creative culture where idea sharing is encouraged
• Casual dress (Jeans are welcome!)
• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k
• Company paid short-term/long-term disability, AD&D and life insurance
• Paid maternity and paternity leave
• 15 Days of Paid Vacation accrued per year (increases after year 3)
• 7 Paid Sick/Wellness days per year
• 9 Paid Holidays per year
• This position is eligible for a flexible hybrid work schedule
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
• Employee Equipment Program – Free Alarm.com system for your home!

About OpenEye:

OpenEye is a leading cloud video platform company delivering solutions for video security, business intelligence, and loss prevention. For over 20 years, we've been committed to creating easytouse, comprehensive video management systems backed by our signature Heroic Customer Service® and support.

Our onpremise and cloud products protect schools, hospitals, banks, retail stores, and other facilities worldwide, delivered through our trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com .

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (\"Personal Information\"). The categories of Personal Information that we may collect include your name, government‑issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.

Base Salary Range

$80,000 - $100,000 USD

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