Service Reliability Engineer

DRW; Chicago (IL); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Disability insurance

Life and AD&D insurance

Health Savings Account

Flexible Spending Accounts

Dental and vision insurance

Job summary

DRW is a diversified trading firm headquartered in Chicago, leveraging autonomous teams and cutting-edge technology to operate globally. The Container Infrastructure group maintains a large Kubernetes platform used by trading desks and data scientists, focusing on reliability, cost-efficiency, and scalable automation.

You will collaborate across desks to onboard apps, automate tasks, and deliver robust platform enhancements while supporting end users with strong service mindset.

Qualifications

• Experience administering Kubernetes clusters.
• Knowledge of networking, storage, and containerization fundamentals.
• Familiarity with AWS and Google Cloud Platform.
• Strong written and verbal communication and cross‑team collaboration.
• Eager to learn and find solutions under constraints.

Responsibilities

• Onboard and deploy applications into DRW’s Kubernetes platform with different business units.
• Relentlessly automate repetitive manual tasks.
• Provide exceptional customer service to platform users.
• Solve complex problems, build new features/components, collaborate with talented teammates.

Skills

Kubernetes

Networking

Storage

Cloud (AWS/GCP)

Communication

Collaboration

Tools

Kubernetes

Prometheus

Flux

Fluentd

Fluentbit

Job description

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

The Container Infrastructure team provides scalable on-premises and cloud-based container orchestration services for DRW’s trading desks, data scientists, and enterprise application teams. Our goal is to enable teams to keep focused on their business goals by providing simple, scalable solutions with off the shelf tools and the right amount of focused engineering. We’re looking to expand our Container Infrastructure team. In this role you work closely with other teams and trading desks to ensure the performance and reliability of our Kubernetes platform. The platform is large: hundreds of clusters, thousands of nodes, and dozens of components. Common day-two tasks include development of new components, monitoring costs, and ensuring compute consumption for each desk is optimized. As a member of this team you will help administer the platform, engage with internal customers and infrastructure stakeholders to ensure the platform remains reliable, performant, and cost-effective.

Our philosophy:

• We believe in relentless automation of repetitive tasks.
• We have the curiosity and drive to dig deep and find creative solutions.
• We believe our goal is to find the right solution rather than always being right.
• We provide exceptional customer service to our teams and trading desks.
• We care more that the right thing is done than about rigid job descriptions or boundaries.

What you’ll do:

• Work with different business units to ensure a successful onboarding and deployment of applications into DRW’s Kubernetes platform.
• Relentlessly automate repetitive manual tasks.
• Provide exceptional customer service to our platform’s users.
• Solve complex problems, build new features/components, get to work every day with exceptionally talented and curious coworkers.

Your background:

• Experience working with or administering Kubernetes Clusters.
• Knowledge of networking, storage, and containerization fundamentals.
• Familiarity with AWS and/or Google Cloud Platform.
• A service focused attitude: you ask questions and focus on getting the right resources and solutions to people instead of rigid boundaries.
• Strong written and verbal communication skills. You can work across teams and have evidence-based discussions on technical and operational topics.
• You are eager to learn, collaborate, and find solutions under interesting constraints.

Bonus points if you have:

• Experience with common Kubernetes operators (Flux, Fluentbit, Fluentd, Prometheus, etc.).
• Experience developing, deploying, and supporting full stack web applications.
• Experience with multiple programming languages in both greenfield development and legacy maintenance.

The annual base salary range for this position is $180,000 to $210,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice .

As set forth in DRW ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.