Service Receptionist

Waterbury Heating and Cooling; Sioux Falls (SD); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Top Compensation Package

401k w/ Company Match (up to 4%)

Paid Time Off (2 weeks to start)

Medical Insurance: Health, Dental, Vis

HSA w/ Company Contribution

Company Paid Life Insurance

Company Paid Short-Term Disability

Voluntary AFLAC Insurance Options

Employee Assistance Program

Employee Discount

Tool Allowance

Paid Holidays (6)

Bereavement Pay

Company Events & Parties

Advancement and Growth Opportunities

Job summary

Waterbury Heating and Cooling seeks a service receptionist to be the first point of contact for customers in Sioux Falls. You will answer calls, schedule appointments, greet guests, and route inquiries to the appropriate department.

The role supports dispatching, order processing, and maintenance scheduling while maintaining professional and courteous communication. Ideal candidates will have excellent customer service, strong organizational skills, and proficiency with Microsoft Office

Qualifications

• High school diploma or equivalent required.
• 1-2 years of office/customer service experience preferred.
• Proficient in Microsoft Office products.
• Ability to promote a positive office culture and handle multiple tasks.

Responsibilities

• Greet walk-in customers and assist with purchases of filters, parts, etc.
• Answer phones and transfer calls, collecting information and following up.
• Use Service Titan and OMS systems for new purchases and scheduling.
• Enter job details into Service Titan after completion.
• Schedule calls and contact customers as needed.
• Assist dispatching technicians to jobs as needed.
• Take information for deliveries and coordinate with drivers.
• Process payments over the phone.
• Schedule maintenance contracts (annual/bi-annual).
• Keep inventory of filters stocked for customers.
• Sort and deliver mail.
• Perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Microsoft Office

Customer service

Problem solving

Education

High school diploma or equivalent

1-2 years office/customer service experience

Tools

Service Titan

OMS system

Costco system

Job description

Since 1950, Waterbury has provided exceptional heating and cooling, plumbing, electrical and duct cleaning services to the Sioux Falls area. At Waterbury, we treat our employees like family and customers like friends! Waterbury’s continued success is driven by each and every employee who embodies these thoughts. At Waterbury you will enjoy a flexible, fun work environment where you have coworkers that give their best effort at work each day and will treat you with respect.

POSITION SUMMARY:

As a service receptionist, you will play an essential role as one of the first interactions a customer has with Waterbury. The service receptionist is responsible for answering all incoming calls and either scheduling an appointment or forwarding them to the appropriate department as well as, greeting guests in a kind, professional manner.

PRIMARY RESPONSIBILITIES:

• Greet and assist walk in customers purchase of filters, parts etc.
• Answer phones and transfer – collect information if needed and follow up.
• Work with the Costco and oms system for new purchase of Lennox equipment.
• Assist with imputing information into Service Titan after job is completed.
• Schedule calls in Service Titan and contact customers as needed.
• Assist in dispatching techs to jobs as needed.
• Take information for delivery and follow through with delivery drivers.
• Take payments and call for payments over the phone.
• Contact and schedule annual and bi-annual maintenance contract appointments.
• Keep filters stocked and available for customers.
• Sort and deliver mail.
• Other duties as assigned.

QUALIFICATIONS:

• Excellent communication and interpersonal skills.
• Ability to promote a positive and productive office culture.
• Strong attention to detail.
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Ability to handle difficult customers and situations calmly and professionally.
• Ability to organize and prioritize work.
• Proficient in Microsoft Office Products.

EDUCATION/KNOWLEDGE

• High school diploma or equivalent.
• 1-2 years of office/customer service experience required.

As a growing company, we offer some of the best benefits in the industry. Here’s some of our favorites:

• Top Compensation Package
  
• 401k w/ Company Match (up to 4%)
• Paid Time Off (2 weeks to start)
  
• Medical Insurance: Health, Dental, Vision
• HSA w/ Company Contribution
• Company Paid Life Insurance
• Company Paid Short-Term Disability
• Voluntary AFLAC Insurance Options
• Employee Assistance Program
• Employee Discount
• Tool Allowance
• Paid Holidays (6)
• Bereavement Pay
• Company Events & Parties
• Advancement and Growth Opportunities

If you are looking for a change and want to grow with an industry leader, we'd love to hear from you!