Service Receptionist

Peak Kia - Littleton; Littleton (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Life Insurance

Paid Vacation and Sick Days

401(k) matching

Employee Discount

Job summary

Peak Kia - Littleton is seeking a friendly Service Receptionist to be the first point of contact for customers in our service department. You will greet guests, manage inquiries, and coordinate service appointments to ensure a smooth, positive experience.

You will handle phone calls, data entry, and basic administrative tasks, while staying organized in a fast-paced, customer-focused environment. Prior receptionist or customer service experience is preferred.

Qualifications

• High school diploma or equivalent; certification in customer service is a plus.
• Experience in a customer service or receptionist role preferred.
• Knowledge of Xtime and Dealertrack is helpful.
• Proficiency with MS Office and office systems required.

Responsibilities

• Greet customers in person and over the phone and direct inquiries to the right staff.
• Schedule service appointments coordinating with customers and advisors.
• Manage calls, messages, and information flow to the appropriate department.
• Keep reception area clean and organized, including waiting areas.
• Assist service staff with data entry, filing, and paperwork for appointments.
• Handle inquiries and complaints professionally and resolve where possible.
• Update customer records accurately in the dealership system.
• Follow dealership and manufacturer guidelines for pricing, promotions, and warranties.
• Communicate with insurance companies and advisors; call when needed.
• Notify customers when parts arrive and schedule installations.
• Stay informed about services, promotions, and policies to assist customers.
• Collaborate with sales and parts to support overall operations.
• Check in new delivery units and document any damages.
• Prepare write-ups for Pre-Delivery Inspection of units.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Reception duties

MS Office

Communication skills

Education

High school diploma or equivalent

Tools

Xtime

Dealertrack

Job description

Description

JOB PURPOSE / SUMMARY

The Service Receptionist serves as the first point of contact for customers visiting or contacting the service department, providing exceptional customer service, managing inquiries, and coordinating appointments to ensure a positive customer experience.

DUTIES AND RESPONSIBILITIES

• Greet customers in person and over the phone, addressing inquiries and directing them to the appropriate service advisor or technician.
• Schedule service appointments, coordinating with customers and service advisors to ensure availability and meet customer needs.
• Manage incoming calls and messages, provide information, scheduling appointments, and directing inquiries to the appropriate department or personnel.
• Maintain cleanliness and organization in the reception area, including customer waiting areas and service advisor workspaces.
• Assist service advisors and technicians with administrative tasks, such as data entry, filing, and preparing paperwork for service appointments.
• Handle customer inquiries and complaints professionally and promptly, seeking resolution to ensure customer satisfaction.
• Update customer information and service records accurately in the dealership's database or management system.
• Follow dealership and manufacturer guidelines for service pricing, promotions, and warranty claims.
• Serve as the middleman between insurance company's and advisors and make calls.
• Call customers to let them know if their parts are there, so they can bring their car in to get installed.
• Stay updated on dealership services, promotions, and policies to effectively assist customers and provide accurate information.
• Collaborate with other departments, such as sales and parts, to support overall dealership operations and customer service efforts.
• Checking in all New Delivery Units, checking for damage.
• Writing up new units for Pre-Delivery Inspection.
• Callback follow-up with customers to ensure satisfaction.

Benefits at Peak:

• Medical, Dental, & Vision Coverage
• Life Insurance
• Paid Vacation and Sick Days
• 401(k) matching
• Employee Discount

Requirements

• High school diploma or equivalent; additional education or certification in customer service or administration is advantageous.
• Previous experience in a customer service or receptionist role is preferred.
• Knowledge of Xtime and Dealertrack.
• Effective communication and interpersonal skills, with the ability to interact effectively with customers and team members.
• Excellent organizational and multitasking abilities, with attention to detail.
• Proficiency in MS Office applications and computerized office systems.
• Ability to work efficiently in a fast-paced and customer-focused environment.
• Professional demeanor and appearance.
• Valid driver's license and clean driving record.