Service Readiness & Launch Program Manager

Aditi Consulting; San Francisco (CA); On-site; USD 131,000 - 141,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Sick leave

Bereavement leave

Commuter benefits

Life and disability insurance

Job summary

Aditi Consulting is seeking a Service Readiness Program Manager for the Post Sales Operations group to lead cross-functional projects ensuring readiness before product launches. The role emphasizes end-to-end program management, data-driven decision making, and collaboration across support, engineering, product, and sales to optimize post-launch performance and ongoing improvements.

Ideal candidates have PMP or equivalent, 5 years in program management, and strong communication to influence

Qualifications

• 5 years of experience in program management, preferably in technology or consumer electronics sectors.
• Proven track record in leading cross-functional teams and managing complex projects from concept to completion.
• Strong understanding of post-sales operations and new product introduction processes.
• Excellent communication, organizational, and problem-solving skills.
• Ability to influence senior stakeholders and lead strategic initiatives.

Responsibilities

• Manage End-to-end Programs: Lead end-to-end customer support program management activities for new product introductions, ensuring readiness of support operations prior to product launch.
• Drive Project Execution: Develop and maintain comprehensive project plans, timelines, risk management strategies, and KPIs to drive successful execution against goals.
• Drive Cross-functional Collaboration: Partner cross-functionally with customer support, engineering, product management, sales, and other teams to align objectives, maintain launch schedules, and ensure timely delivery of milestones.
• Use Data to Define Solutions: Advocate for customer-centric solutions by defining customer support requirements and leveraging data-driven customer and industry insights.
• Resolve Risks: Identify risks and roadblocks to product launch, lead resolution efforts, and facilitate team collaboration to execute on action items efficiently.
• Support Operational Processes: Support operational improvements and efficiencies across product support planning, design processes, and overall support capabilities.
• Evaluate Program and Operational Performance: Establish metrics to evaluate program and operational performance, regularly communicate progress, and identify opportunities for enhancement and optimization.
• Maintain Post-Launch Performance: Track product performance post-launch, implement lessons learned, and drive continuous process improvements for future product introductions.

Skills

Project management experience

Cross-functional collaboration

Data-driven decision making

Communication skills

Stakeholder influence

Education

Bachelor's degree in Business Administration or related field

Tools

PMP certification

Data analysis tools

Project management software

Job description

Aditi Consulting is seeking a Service Readiness Program Manager for the Post Sales Operations group to lead cross-functional projects ensuring readiness before product launches. The role emphasizes end-to-end program management, data-driven decision making, and collaboration across support, engineering, product, and sales to optimize post-launch performance and ongoing improvements.

Ideal candidates have PMP or equivalent, 5 years in program management, and strong communication to influence