Service Quality Engineer, MedTech: Quality & Compliance

Johnson & Johnson MedTech; Cincinnati (OH); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Vacation 120 hrs

Sick time 40 hrs

Holiday pay 13 days

Parental Leave 480 hrs

Bereavement Leave 240 hrs

Volunteer Leave 32 hrs

Job summary

Johnson & Johnson MedTech in Cincinnati, OH is recruiting a Service Quality Engineer to support the quality and compliance of service and repair operations for Surgery Energy products. This role collaborates with Service Engineering, Complaint Management, Service Solutions, and cross-functional teams to ensure service processes meet quality, regulatory, and customer requirements while driving continuous improvement initiatives.

Travel: up to 10%.

Qualifications

• Minimum of 2 years of professional quality engineering experience.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
• Ability to work effectively in a cross-functional and collaborative environment.

Responsibilities

• Provide quality engineering support for service and repair operations in the Cincinnati Service Center and international service centers.
• Support complaint investigations, nonconformance management, CAPAs, and audit readiness activities.
• Analyze quality metrics and trends to identify opportunities for process improvements and risk reduction.
• Collaborate with new product introduction and lifecycle management teams to ensure serviceability and repair considerations are incorporated into product development.
• Support quality and cost improvement projects that enhance service performance and customer satisfaction.
• Partner with cross-functional teams to maintain compliance with quality systems, regulatory requirements, and company policies.
• Assist in evaluating repaired products, spare parts, and service processes to improve efficiency and effectiveness.

Skills

Customer Centricity

Data Savvy

Document Management

Process Control

Quality Standards

Quality Systems Documentation

STEM Application

Supervision

Supply Planning

Technologically Savvy

Education

Bachelor's degree in STEM

Job description

Johnson & Johnson MedTech in Cincinnati, OH is recruiting a Service Quality Engineer to support the quality and compliance of service and repair operations for Surgery Energy products. This role collaborates with Service Engineering, Complaint Management, Service Solutions, and cross-functional teams to ensure service processes meet quality, regulatory, and customer requirements while driving continuous improvement initiatives.

Travel: up to 10%.