Service Quality Engineer - MedTech Compliance & Improvement

6041-Ethicon Endo Surgery Inc Legal Entity; Cincinnati (OH); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Pension plan

401(k) plan

Paid time off

Long-term incentive program

Job summary

Johnson & Johnson MedTech in Cincinnati, OH is recruiting a Service Quality Engineer to support the quality and compliance of service and repair operations for MedTech Surgery Energy products. The role partners with Service Engineering, Complaint Management and cross‑functional teams to ensure processes meet regulatory requirements while driving continuous improvement initiatives and customer satisfaction.

You will analyze quality metrics, participate in CAPAs, audits, and risk management

Qualifications

• Bachelor's degree in a STEM field is strongly preferred; non‑STEM with additional technical training will be considered.
• Minimum of 2 years of professional experience.
• Strong analytical, problem‑solving, and communication skills.
• Experience in a regulated medical device, pharmaceutical, or biopharmaceutical environment is a plus.

Responsibilities

• Provide quality engineering support for service and repair operations in the Cincinnati Service Center and international service centers.
• Support complaint investigations, nonconformance management, CAPAs, and audit readiness activities.
• Analyze quality metrics and trends to identify opportunities for process improvements and risk reduction.
• Collaborate with new product introduction and lifecycle management teams to ensure serviceability and repair considerations are incorporated into product development.
• Support quality and cost improvement projects that enhance service performance and customer satisfaction.
• Partner with cross‑functional teams to maintain compliance with quality systems, regulatory requirements, and company policies.
• Assist in evaluating repaired products, spare parts, and service processes to improve efficiency and effectiveness.

Skills

Data Savvy

Document Management

Quality Systems

Lean

Six Sigma

CAPA

Education

Bachelor's degree in STEM

Tools

Microsoft Office

Job description

Johnson & Johnson MedTech in Cincinnati, OH is recruiting a Service Quality Engineer to support the quality and compliance of service and repair operations for MedTech Surgery Energy products. The role partners with Service Engineering, Complaint Management and cross‑functional teams to ensure processes meet regulatory requirements while driving continuous improvement initiatives and customer satisfaction.

You will analyze quality metrics, participate in CAPAs, audits, and risk management